Leasing & Admin Specialist

About The Company

At Hazelview Properties we believe that apartments are more than bricks and mortar - they are an experience.

Started in 1999 with one small building in Oakville Ontario, we now manage a portfolio of over 200 multi-family residential buildings throughout Alberta, Saskatchewan, Manitoba, Ontario, Quebec and Nova Scotia.

Hazelview Properties takes pride in ownership and an active hands-on approach to how we manage our communities. We are committed to fostering the long-term growth of our employees, communities and the investments we make for our clients. It’s one of the things we’ve always believed in, creating value for people and places.

At Hazelview, we know our greatest asset is our people. We go all out to build and nurture a diverse, equitable and inclusive culture where individual experiences and collective layers of difference are brought together to achieve greatness. We invest where we see potential, building for now and generations to come.

Vision: “We create value for people and places”.

Our Core Values

• Trust
• Ambition
• Collaboration
• Ownership Mindset
• Having Fun
  
  

About The Position

The Leasing & Administration Specialist thrives in a fast-paced, entrepreneurial environment and possesses strong negotiation and communication skills. They are primarily responsible for the leasing units and maintaining an occupancy rate of 100% in a portfolio of multi-residential high-rise apartments as well as the day to day administration of the property.

Leasing

Key Responsibilities:

• Demonstrate excellent sales/leasing skills, continuously seeking to minimize vacancy and achieve leasing targets
• Immediately record all telephone and in-person visits on appropriate reports
• Complete and maintain guest cards according to established procedures
• Greet prospective residents and determine their needs and desires for accommodation (ask questions; utilize completed guest cards, etc.)
• Show community and suite(s), applying product knowledge to match the client’s needs by communicating the features and benefits
• Close the sale
• Complete application to lease with the prospect, secure deposit and other required documentation in accordance with company procedures
• Submit application for approval and promptly advise applicant of approval review outcome
• Prepare lease agreements, secure new resident signature(s) on all required paperwork prior to move-in, and process paperwork in accordance with company procedures
• Ensure all suites are completely ready for resident to move-in on agreed date
• Maintain accurate record of monthly commission bonuses
• Participate in training as required
• Complete and submit as required Traffic, Sales & Log reports
• Stay constantly abreast of competitive offerings by playing an active role in conducting market surveys and regularly shopping the competition
  
  

Building Administration

• Ensure that a superior level of co-operation, service and support is provided to residents
• Promptly respond to resident issues and service requests
• Be available to residents for general inquiries about living in their suite, building and community
• Actively managing lease renewals and retention program
• Collaborate with cleaning and maintenance teams to ensure optimal service to residents
• Follow up on work orders as needed
• Responsible for day-to-day operations of the building including but not limited to:
• Responsible for enforcing the terms of lease agreements, such as rent collection, rules and regulations, and following procedures of serving notices to residents
• Receiving and coordinating service requests
• Receiving tenancy termination notices, reviewing rent ready and vacancy reports
• Assisting with "move-in" and "move-out" procedures and surveys
• Any other duties as requested by management.
  
  

Job Requirements

Education and Experience:

• Completion of High School or general education degree (GED)
• 2+ years of related experience in a sales or related role
• Experience with Leasing principles would be an asset
• Proven track record of following through to achieve results
• Computer skills (Microsoft Office Suite, Yardi, Email, Internet)
• Strong team player, eager and willing contributor to team success even in areas outside of position requirements
• Ability to work a flexible schedule, including evenings and weekends
• Ability to allocate own time effectively, work well under pressure, and manage tight deadlines
• Ability to take initiative, innovate, and continuously seek to improve
  
  

Qualifications

• A commitment to "Best in Class" Customer Service
• A professional demeanor with strong communication skills
• A demonstrated high degree of integrity, discretion and confidentiality
• Ability to accurately listen, understand and respond to issues appropriately
• Ability to work and act independently using good judgment
• Self-motivated individual with a “can-do” and “no task is too big or too small” attitude
  
  

Hazelview Inc. is an inclusive and equal opportunity employer. If you require an accommodation to participate in the recruitment process, please let us know. We will accommodate your needs as required under applicable legislation. Information related to accommodation requirements will be addressed confidentially.