IT Service Management Analyst (6-month contract)
Peoples Group
Date: 9 hours ago
City: Vancouver, BC
Contract type: Full time
We are hiring for this position out of our Vancouver office. Successful candidates who apply outside of these areas will be expected to relocate and reside in a location that is within a commutable distance
About The Role
The ITSM Analyst is a 6-month contract role focused on supporting Peoples Group’s IT service management operations. This role is ideal for someone with strong troubleshooting skills, a collaborative mindset, and a passion for improving service delivery. The successful candidate will work closely with Infrastructure and Application Support teams to resolve technical issues, support onboarding/offboarding processes, and assist with key initiatives such as the Windows 11 transition and asset decommissioning.
About The Day-to-day
Peoples Group is a boutique financial institution with offices located in Vancouver, Calgary, Toronto, and Montreal that has been in the Canadian marketplace for over 35 years. Our mission is to exceed our customers' expectations by providing exceptional customer service backed by extensive product knowledge and experience.
Our culture here at Peoples Group is formed by our values: Trustworthy, Creative, Willing. We believe people don't choose a company to work for, they choose a company to join. We prioritize risk-based practices and procedures in order to remain risk intelligent and compliant. We value people, building relationships, and focusing on strengths; we execute with passion.
About The Work Environment
Peoples Group offers a flexible and hybrid work environment. In this role you will work a combination of in-office and remotely from home. Typically, you'll be working regular business hours, Monday to Friday between 8:00am and 4:30pm with flexibility around start/end times.
We Offer
If your application is selected, you will be invited for a first interview with one of our Talent Acquisition Business Partners. Depending on the role, interviews may be conducted virtually or in-person. The hiring team will communicate any in-person requirements throughout the process.
Compensation
Peoples Group is pleased to offer employees a competitive annual salary plus a discretionary profit share opportunity. Salary for this position will vary between $70,000 and $80,000 per year depending on the knowledge, skills, abilities and experience that the chosen candidate possesses.
NOTE: This job posting is for an existing vacancy. Peoples Group is an Equal Employment Opportunity employer. Please accept our utmost appreciation for your interest; however, only those applicants under consideration will be contacted.
We value and celebrate individuality while fostering an inclusive workplace for everyone. If there's any way we can support or accommodate you during the selection process, please don't hesitate to let us know.
About The Role
The ITSM Analyst is a 6-month contract role focused on supporting Peoples Group’s IT service management operations. This role is ideal for someone with strong troubleshooting skills, a collaborative mindset, and a passion for improving service delivery. The successful candidate will work closely with Infrastructure and Application Support teams to resolve technical issues, support onboarding/offboarding processes, and assist with key initiatives such as the Windows 11 transition and asset decommissioning.
About The Day-to-day
- Diagnose and resolve technical issues across systems and applications.
- Support onboarding and offboarding activities, including provisioning and decommissioning of IT assets.
- Collaborate with Infrastructure and Application Support teams to resolve complex issues and reduce aging ticket backlog.
- Assist with Windows 11 transition activities, including troubleshooting and user support.
- Participate in asset decommissioning efforts and ensure proper documentation and compliance.
- Monitor and manage service tickets, ensuring timely resolution and communication.
- Maintain accurate records of support activities and resolutions using ITSM tools.
- Identify opportunities to streamline support processes and improve service delivery.
- Contribute to knowledge base documentation and user guides.
- Minimum 3 years of experience in IT service management, technical support, or infrastructure operations.
- Strong troubleshooting skills across hardware, software, and network environments.
- Familiarity with ITSM frameworks (e.g., ITIL) and ServiceNow.
- Experience supporting Windows operating systems, including Windows 11, M365 and InTune.
- Knowledge of asset lifecycle management and decommissioning practices.
- Excellent communication and collaboration skills.
- Ability to work independently and manage multiple priorities in a contract setting.
- Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
Peoples Group is a boutique financial institution with offices located in Vancouver, Calgary, Toronto, and Montreal that has been in the Canadian marketplace for over 35 years. Our mission is to exceed our customers' expectations by providing exceptional customer service backed by extensive product knowledge and experience.
Our culture here at Peoples Group is formed by our values: Trustworthy, Creative, Willing. We believe people don't choose a company to work for, they choose a company to join. We prioritize risk-based practices and procedures in order to remain risk intelligent and compliant. We value people, building relationships, and focusing on strengths; we execute with passion.
About The Work Environment
Peoples Group offers a flexible and hybrid work environment. In this role you will work a combination of in-office and remotely from home. Typically, you'll be working regular business hours, Monday to Friday between 8:00am and 4:30pm with flexibility around start/end times.
We Offer
- A hybrid work environment, enabling you to balance your personal and professional life seamlessly.
- A strengths-based approach, ensuring we work together more effectively.
- A commitment to your well-being in five key areas: Financial, Physical, Social, Career, and Community.
If your application is selected, you will be invited for a first interview with one of our Talent Acquisition Business Partners. Depending on the role, interviews may be conducted virtually or in-person. The hiring team will communicate any in-person requirements throughout the process.
Compensation
Peoples Group is pleased to offer employees a competitive annual salary plus a discretionary profit share opportunity. Salary for this position will vary between $70,000 and $80,000 per year depending on the knowledge, skills, abilities and experience that the chosen candidate possesses.
NOTE: This job posting is for an existing vacancy. Peoples Group is an Equal Employment Opportunity employer. Please accept our utmost appreciation for your interest; however, only those applicants under consideration will be contacted.
We value and celebrate individuality while fostering an inclusive workplace for everyone. If there's any way we can support or accommodate you during the selection process, please don't hesitate to let us know.
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