Test Environment Analyst (Troubleshooting, Incident and Change Management)
Apex Systems
Date: 6 hours ago
City: Toronto, ON
Contract type: Full time
Job#: 2086262
Job Description:
Test Environment Analyst (Troubleshooting, Incident and Change Management)
Client: Big 5 Bank
Location: Downtown Toronto.
Hybrid: Every Wednesday and 1 Friday of the month (1-2 days a week)
Terms: 6 month contract to hire (conversion to FTE)
FTE Package: Upon conversion – FTE Salary, Bonus, Health Benefits, Perks & more!
Hours/week: 37.5 hours/week
Job Description Summary: The role is responsible for coordinating the provisioning of test environments for multiple projects and environments to validate the application interface configuration and version. The role performs tasks of technical depth and breadth, utilizing a solid understanding of business dynamics to act as a focal point of contact to provide technical support of the application test environment. The role determines methods and approaches to projects, reviewing project proposals to synchronize and validate application configuration and interface versions, forecasting needs for test environment growth, and providing project team members with guidance and feedback on test environment activities. The role uses judgement and autonomy on day-to-day tasks, coordinating and mitigating planned and unplanned outages and providing daily system status to identify environment incident severity. The role proactively addresses problems within the scope of responsibility and identifies areas for possible improvements.
Must Have:
As a Test Environment Analyst, you will play a critical role in the quality assurance process by managing and maintaining test environments for software applications. Your responsibilities will include:
To excel in this role, you will need to demonstrate:
You are a proactive and detail-oriented professional with a passion for quality assurance and software testing. You possess:
EEO Employer
Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.
Apex Systems is part of the Commercial Segment of ASGN Incorporated.
NYSE: ASGN
4400 Cox Road
Suite 200
Glen Allen, Virginia 23060
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.
Job Description:
Test Environment Analyst (Troubleshooting, Incident and Change Management)
Client: Big 5 Bank
Location: Downtown Toronto.
Hybrid: Every Wednesday and 1 Friday of the month (1-2 days a week)
Terms: 6 month contract to hire (conversion to FTE)
FTE Package: Upon conversion – FTE Salary, Bonus, Health Benefits, Perks & more!
Hours/week: 37.5 hours/week
Job Description Summary: The role is responsible for coordinating the provisioning of test environments for multiple projects and environments to validate the application interface configuration and version. The role performs tasks of technical depth and breadth, utilizing a solid understanding of business dynamics to act as a focal point of contact to provide technical support of the application test environment. The role determines methods and approaches to projects, reviewing project proposals to synchronize and validate application configuration and interface versions, forecasting needs for test environment growth, and providing project team members with guidance and feedback on test environment activities. The role uses judgement and autonomy on day-to-day tasks, coordinating and mitigating planned and unplanned outages and providing daily system status to identify environment incident severity. The role proactively addresses problems within the scope of responsibility and identifies areas for possible improvements.
Must Have:
- Incident Management, Change Management, Troubleshooting & Triage
- Splunk
- OpenShift
- Salesforce – application CRM runs on SF (strong nice-to-have)
- Azure DevOps
- Log Management
- Strong Communication
- Selenium – (nice-to-have)
As a Test Environment Analyst, you will play a critical role in the quality assurance process by managing and maintaining test environments for software applications. Your responsibilities will include:
- Environment Setup and Configuration: Establish and configure test environments that accurately replicate production settings, ensuring all necessary components (hardware, software, and network configurations) are in place.
- Monitoring and Maintenance: Regularly monitor and maintain test environments to ensure they are operational, secure, and optimized for testing activities. This includes performing routine checks and updates to software and hardware components.
- Issue Identification and Resolution: Identify, troubleshoot, and resolve issues related to test environments, including configuration errors, data discrepancies, and performance bottlenecks. Work closely with development teams to log and track defects identified during testing.
- Documentation and Reporting: Maintain detailed documentation of test environment configurations, processes, and any issues encountered during testing. Provide regular updates to stakeholders on the status of test environments and testing progress.
- Continuous Improvement: Identify opportunities for process improvements in test environment management and testing practices. Stay updated on industry trends, tools, and methodologies, sharing knowledge with team members to foster a culture of continuous learning.
To excel in this role, you will need to demonstrate:
- Technical Proficiency: A strong understanding of software development life cycle (SDLC), testing processes, and environment configuration. Familiarity with various testing tools and methodologies is essential.
- Must Have Tools: Splunk, Incident Management Software, Openshift, Salesforce CRM, Azure Devops
- Problem-Solving Skills: Excellent troubleshooting abilities and a keen attention to detail to identify and resolve issues efficiently.
- Effective Communication: Strong verbal and written communication skills, enabling you to convey technical information clearly to both technical and non-technical stakeholders.
- Collaboration: A team-oriented mindset with the ability to work collaboratively across cross-functional teams, fostering positive relationships and effective communication.
- Adaptability: The ability to adapt to changing priorities and work in a fast-paced environment, managing multiple tasks and deadlines effectively.
You are a proactive and detail-oriented professional with a passion for quality assurance and software testing. You possess:
- Education: A Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Experience: A minimum of 3-5 years of experience in test environment management or a related role, preferably in a software development or quality assurance environment.
- Technical Skills: Proficiency in using testing tools (e.g., JIRA, Selenium, TestRail) and a solid understanding of Salesforce, Azure DevOps or other cloud-based applications is a plus.
- Analytical Mindset: Strong analytical skills with the ability to think critically and approach problems methodically.
- Commitment to Excellence: A dedication to delivering high-quality results and a continuous improvement mindset, always seeking ways to enhance processes and outcomes.
EEO Employer
Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.
Apex Systems is part of the Commercial Segment of ASGN Incorporated.
NYSE: ASGN
4400 Cox Road
Suite 200
Glen Allen, Virginia 23060
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.
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