Regional Control Centre (RCC) Operator

The Regional Control Centre ( RC C) Operator plays a crucial role in ensuring the smooth and efficient operations of the security team. Reporting to the Duty Manager ( RC C), the operator performs various tasks, including data reconciliation , emergency operations support, regional communica tions control, KPI tracking/ reporting, and providing operational support to front-line management.

Key Responsibilities

• Daily data reconciliation between Garda systems and CATSA systems.
• Produce reports on variances for local review, taking necessary actions and corrections to resolve any inconsistencies.
• Notify management immediately about critical issues to ensure business continuity and compliance with emergency protocols
• Operate as the Emergency Operations Centre (EOC) as needed, facilitating communications and information flow from senior management to frontline management.
• Ensure timely dissemination of information from clients and stakeholders.
• Monitor and report breach incidents or performance events as requested.
• Monitor CATSA BPSS to assist operations and ensure compliance.
• Develop a daily operational planner, citing passenger loads and potential arrival patterns to support efficient operations.
• Provide frontline managers with real-time attendance-related information and assist with back-filling vacant shifts as requested
• Manage the database for Class 2/3 attendance-related information for tracking, trending, and follow-up by local base management.
• Develop and post the Daily Management Briefing (DMB) to g-Sked, providing procedural reminders, recognition of Screening Officer performance, and updates to the regional contact/communication list.
• Providing frontline management with daily passenger loads, lists of restricted certifications, workplace accommodations, upcoming or past due RAIC and medical expiries, and screening officers with duty restrictions.
• Oversee the day-to-day operations of a CCTV system, including monitoring video footage, taking corrective actions, and providing support in high-risk situations.
• Responsibilities also include efficient camera operation, compliance with procedures and legislation, reporting suspicious behavior to authorities, and maintaining clear and accurate records.
  
  

Education & Skills

• A minimum of college education or related field or equivalent work experience
• A minimum of 1-3 years of experience working in the aviation industry, or similar service
  
  

Competencies

• Interpersonal Skills: R egularly communicate with both employees and possibly clients are imperative . Strong interpersonal skills, including likability, positivity, fairness, and composure under pressure, are crucial for establishing trust, positive work relationships, and an outstanding service reputation.
• Best Practices  – Ensure adherence to organizational goals by maintaining and implementing departmental policies and procedures. Monitor compliance with rules/regulations and be ready to assist with operational tasks when needed.
• Ability to Follow Directions  – Liaise with upper management, contribute to daily workforce plans, implement, and oversee operational plans, and provide constructive feedback to operational management. Demonstrate strong listening skills and understanding.
• Workforce Planning  - Monitor performance and implement improvements. Provide technical support where necessary.
  
  

Working Conditions

• Most of the time is spent at the front line of the business (indoors) but may, on occasion, work outside, with frequent opportunities to move about.
• Physical requirements include but are not limited to - standing, lifting, bending, stooping, and kneeling.
• Analyzing information and evaluating results to choose the best solution and solve problems.
• Are exposed to sounds and noise levels that are distracting or uncomfortable daily.
• Work near others. They often share the same workspace and work with other incumbents holding the same position.
• Work schedule is defined but can be altered frequently, resulting in schedule changes.
• Overtime may be required, dependent on operational requirements.
  
  

Employment Details

• Employment Type: Permanent
• Location: Montreal
• Hybrid