Box Office Representative - Seasonal (Noel Festival)

Box Office Representative - Seasonal (Noel Festival)

AdmitONE

Cloverdale Fairgrounds, Surrey BC

Who we are:

The MRG Group is Canada’s largest independent entertainment company, dedicated to creating positive, shareable experiences. Since 2008, we’ve grown to include 12 hospitality properties, 7 venues across Canada, and an expanding portfolio that spans live events, travel, ticketing, and digital media.

AdmitONE, an MRG Group company, is a fast-growing ticketing platform built by event creators, for event creators. With decades of experience in venue management, ticketing, marketing, and event production, AdmitONE delivers seamless, customer-focused ticketing solutions that make live experiences more accessible and enjoyable.

Who you are:

As a Box Office Representative, you’ll play a key role in ensuring a smooth and positive guest experience at the Noel Festival. Reporting to the Box Office Lead, you’ll manage onsite ticket sales, provide top-notch customer service, and support ticketing operations using the AdmitONE platform. You’re detail-oriented, friendly, and comfortable working in a fast-paced environment during the holiday season.

The Fine Print:

• Provide excellent customer service and maintain a positive, proactive approach to all ticketing activities.
• Support the Box Office Lead in day-to-day ticketing operations, including processing transactions through AdmitONE.
• Sell and issue tickets onsite at the Cloverdale Fairgrounds.
• Answer attendee questions and assist with troubleshooting ticketing issues.
• Manage ticket inventory, including processing paid and complimentary sales.
• Coordinate with Box Office Lead, Client Success Specialist, and Event Managers to ensure all event details are accurate and understood.
• Travel to other event locations may occasionally be required.
• Perform other duties as assigned.

We are looking for someone with:

• Flexibility to work evenings, weekends, and holidays (as required for live events).
• Ability to reliably commute to the Cloverdale Fairgrounds and arrive on time for shifts.
• Strong communication skills, both written and verbal.
• High level of accuracy and attention to detail.
• Problem-solving skills, with the ability to think critically and handle multiple tasks at once.
• A collaborative spirit, with the ability to work well in a team or independently.
• Strong interpersonal skills for building positive relationships with both colleagues and guests.

What’s In It For You?

• Seasonal role with a fun and casual team environment filled with holiday spirit.
• A welcoming and inclusive workplace where you can show up authentically every day.
• Career development opportunities within a growing company that encourages learning and professional growth.
• Thank you for your interest in The MRG Group, given the anticipated interest in this role, only those selected for an interview will be contacted.