Market People & Operational Excellence Leader

We are more than just your local restaurant. We are a collection of hardworking small-business owners.

Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or that we have proudly helped more than 387,000 Canadian families with sick children through Ronald McDonald House Charities?

Our Offer

Working with us means that you will have the opportunity to earn and learn, flexibility, and a safe and inclusive work environment. What this means in practice is:

• Access to education and skills development opportunities that take you furthe2r
• A total rewards package that includes discounts, incentives, and recognition
• A flexible schedule that suits your needs
• A safe, respectful, and inclusive workplace
• Bring your authentic self to work – welcoming people of every age, background, and culture – just like the guests who visit our restaurants every day3

The Job

We are sure that you have an idea about what working with us is like, but just in case, here are some of the highlights of what your job will entail:

People and Operations Leadership: You will oversee the development and training of our team and their execution of operational systems for both the front and back of house. You will have one to two department leads directly reporting to you, with multiple supporting managers reporting to those leads. In essence, you will ensure smooth operations by making sure our systems are being followed for excellent execution in Quality, Service, and Cleanliness (QSC).

People Strategy: You will provide HR support to the restaurant leadership by contributing to the development and implementation of specific human resources strategies and related planning that supports the growth and evolution of the business while managing risk. You will stay current on best practices and trends related to human resources and incorporate this information into your work. You will consult in the development of a change management strategy, considering the goals, resources required, and forces of resistance to achieve the organization’s plan.

Human Resources Metrics, Reporting, and Financial Management: You will ensure compliance and enforcement of human resource management and provincial compensation laws, standards, and rules. You will make informed business decisions using financial and operating information to align human resources with the business strategy.

Restaurant Profitability: You will support the market as required through audit, analysis, and coaching, working with the General Manager and Operations Consultants to elevate priority restaurant performance to meet the annual/quarterly business and mitigation plans to maintain and improve guest satisfaction, market share, and profitability. You will also support the Operations Consultants in completing ROIP assessments and coaching the Restaurant Managers in completing action plans and performance improvements.

Workforce Planning, Staffing, and Talent Management: As a trusted HR professional, you will support the market workforce plan by sourcing, selecting, hiring, onboarding, and developing people to address competency needs and retain qualified talent aligned with the organization’s strategic objectives. You will oversee and coordinate market-wide succession planning to ensure a healthy talent pipeline.

Gold Standard Launch: You will support the market to deliver “gold standard launches” with a focus on perfect execution targeted to drive continuous improvement and growth in business results. You will assist the restaurants by providing leadership, coaching, and expertise with all activities that support the launch.

Your Vibe and Experience

While a post-secondary education in the Human Resources field and previous experience working in food service or retail in an HR context is always helpful and appreciated, what is most important is who you are.

You are a driven HR professional who understands general principles and matters while knowing your counsel is equal parts logic, analysis, and strategy. You are actively engaged with people and demonstrate care, respect, and passion for our guests. Equipping, trusting, and empowering people to reveal their best self is what makes you want to go to work every day. You have a keen sense of what success and celebration should look like for the team you are working with. You adapt quickly to changing information, situations, and direction while not losing momentum.

About us

In 1954, an enterprising salesman named Ray Kroc discovered a small burger restaurant in California, and wrote the first page of McDonald’s history. In 1967, the first McDonald’s Canada opened in Richmond, B.C. and we’ve been growing with our communities and serving quality food at great a value ever since. Today, McDonald’s Canada is proud to be one of the world’s leading foodservice retailers, offering job opportunities at corporate-owned restaurants or restaurants owned by independent franchisees.

McDonald’s Canada and our Owner/Operators are committed to a diverse and inclusive workplace for all. Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.