Service Coordinator

Company Overview: At Carmichael Engineering, we pride ourselves on being a leading provider of comprehensive mechanical and HVAC solutions across Canada. With over 100 years of experience, we have established ourselves as industry experts in delivering innovative and sustainable solutions to our diverse clientele.

Founded in 1922, Carmichael Engineering has grown from a small family-owned business into a trusted national brand with a presence in major cities and communities throughout Canada. Our rich history is built on a foundation of integrity, professionalism, and a commitment to excellence in everything we do.

Carmichael Engineering offers a comprehensive range of mechanical and HVAC services tailored to meet the unique needs of our clients.

With Us, It's Always About People

Innovation, excellence, integrity and determination are just some of the core values on which Carmichael is founded. These enduring values serve as guiding principles that have allowed us to thrive as a service provider of HVAC and thermal systems for over 100 years.

Being part of the Carmichael family translates into endless opportunities to learn and achieve tremendous personal growth. And what's more, we give you carte blanche to apply what you learn so that you can in turn perfect and continuously improve it.

Carmichael is a place where your experience will be valued and respected. If you've ever tasted success and are hungry for more, Carmichael is the perfect place to satisfy your appetite for success.

• Please note this is an on-site role based in our Mississauga office.
  
  

Responsibilities:

• Dispatching of Service Technicians
• Receive customer service calls and distribute them to our technicians.
• Coordinate preventive maintenance activities (build technicians' schedules).
• Enter customer data and call details into the computer software and issue a work order to the technician.
• Issue purchase orders to our suppliers as required.
• Verify the accuracy and proper execution of all work orders.
• Assist in planning of technical training.
• Other duties as assigned.
  
  

Required skills and experience:

• A minimum of 2-3 years of experience in a similar role, preferably in a service company with mobile technicians such as maintenance, plywood, electricity, IT, wiring etc. .
• A college diploma preferably in a discipline related to business management, administration or operations management.
• Have a "technical mind". (Knowledge of HVAC systems is an asset)
• Excellent oral and written communication skills in English
• Work with computer tools.
• Enjoy working independently and demonstrate resourcefulness.
  
  

What We Offer:

• Competitive Starting Pay
• Comprehensive Benefits:
• Medical/Dental/Vision/Travel Insurance
• Life Insurance
• Pension plan paid fully by us.
• Vacation
• Paid Time Off
• Short-Term and Long-Term Disability
• Employee Family Assistance Program paid by us.
  

Health and Safety is a core paramount value of Carmichael Engineering. Given the importance of keeping one another safe, you are expected to comply with our Health and safety policies at all times and client Health and Safety policies when working at client locations.

Carmichael Engineering welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates participating in all aspects of the selection process.