Client Care Specialist

Job Description

As the largest property data aggregator in Canada, and a market leader in analytics solutions, Opta Information Intelligence is looking to bolster its current roster of talent across Canada. Recently named among the 50 Smartest Companies of the year by silicon review, Opta is on the leadi9ng edge of providing data solutions to the P&C industry.

Reporting to the Director of Operations, Insurance Tracking and Environmental Services the Client Care Specialist will join our call centre and be required to provide timely customer-focused assistance to both external and internal clients regarding Opta’s insurance tracking products and services.

Responsibilities

About the Day to Day Responsibilities of the Role

• Provide exceptional customer service and support via telephone and email.
• Assist clients with inquiries related to Opta's insurance tracking products and services.
• Maintain a high level of professionalism and confidentiality when handling client information.
• Efficiently manage and prioritize multiple tasks, ensuring timely resolution of client issues.
• Collaborate with the team to continuously improve customer satisfaction and service quality.
• Stay updated on industry trends and Opta's product offerings to provide accurate information to clients.
• Ensure all interactions with clients are in line with Opta's brand and values.
• Maintain accurate records and documentation of all customer interactions and inquiries.
• Actively contribute to a positive and supportive team environment.
  
  

Qualifications

About You and How You Can Excel in this Role

• Excellent written, verbal, and interpersonal communication skills in both English and French.
• Previous experience in a call center environment is preferred.
• Strong problem-solving abilities and a commitment to delivering quality customer service.
• Proficiency in Microsoft Office and other computer applications.
• Ability to work independently and manage time effectively, with a focus on attention to detail.
• Insurance industry experience is considered an asset.
• A positive and enthusiastic attitude, with a passion for helping others.
• Excellent organizational skills and the ability to multi-task in a fast-paced environment.
• A commitment to continuous learning and professional development.
• A strong work ethic and a desire to contribute to a successful and innovative team.
  
  

About Us

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.

We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

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Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

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