Shelter Worker

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Accountabilities

Job Description:

• Monitors and ensures the safety of clients and the facility by performing duties such as answering telephone calls, screening clients, admission/discharge of clients and securing the building.
• Interviews clients, gathers background information, determines their suitability for the program, and makes referrals to other programs and services as required.
• Provides advocacy and emotional support to clients in crisis by performing duties such as monitoring clients physical needs, referring clients to outside agencies / or a Harbour Light Case Worker.
• Completes and maintains related records and documentation such as bed lists, daily logs, incident reports & memoranda.
• Makes entries and maintains HIFIS database.
• Encourages and supports individuals to make healthy choices and practices through methods such as exchanging needles and provision of health and safety materials such as condoms and to take part in recreational and/or social activities.
• Performs a variety of cleaning and maintenance duties such as (but not limited to): toilet cleaning, bed-making as needed, and disinfecting of mattresses on client discharge. This also includes inspection and general clean up of assigned areas including regular checks of washrooms, laundry room and common areas.
• Participates as a team member with other staff to ensure a safe and caring environment by performing duties such as responding to emergency issues and supporting others through methods such as sharing knowledge and information.
• Accurately records day-to-day happenings using appropriate methods; maintains logbooks and completes occurrence reports`
• Performs other duties as assigned
  
  

Working Conditions

• This position works in a 24/7 Shelter and/or in Emergency Shelter facility/social services facility.
• This position works in noisy and crowded environment with upset, abusive or angry people from time to time.
• The work schedule may affect lifestyle
• This position requires 0-10% travel
  
  

Education, Qualifications And Certifications

• High School, plus specialized courses of up to six (6) months.
• Criminal Record Review Program clearance
  
  

Experience And Skilled Knowledge Requirements

• Minimum three months of experience working with the homeless, including, experience with frontline work in a social services setting.
  
  

Skills And Capabilities

• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• Must demonstrate a positive attitude towards the homeless and individuals with substance abuse and concurrent problems, including mental health concerns.
• Basic to intermediate computer skills, particularly Outlook, Word, and Excel
• Exceptional interpersonal and communication skills
• Additional language skills are an asset
  
  

Compensation

The target hiring range for this position is $26.85 to $27.23 with a maximum of $27.60.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.