Customer Success Representative

Introduction

At Specialty Program Group Canada (SPG Canada), we are insurance entrepreneurs united by a bold vision: to aggregate strengths and deliver unmatched value as Canada’s largest Delegated Underwriting Authority Enterprise (DUAE).

We exist to satisfy insurance needs in our target markets faster, better, and even where others might not. We do this by uniting leading underwriting talent and specialty insurance brands under one coast-to-coast platform, delivering speed, service, and expertise at a national scale.

But what truly sets us apart is our people. At SPG Canada, you will be part of a collaborative, growing team that values innovation, professional development, and shared success. Our culture is built on entrepreneurial thinking, open communication, and a strong sense of purpose. We believe in empowering our employees to take ownership, contribute ideas, and grow their careers within a supportive and dynamic environment.

Our legacy MGA brands include Cansure, i3 Underwriting, Totten Insurance Group, Beacon, and Anderson McTague & Associates. Our value to our partners is further enhanced through our in-house claims management team, Specialty Claims Canada.

Together, we are building more than a market leader — we are building a place where talented professionals can thrive.

Position Overview

We are seeking individuals to join the Customer Success Team (CST) in our Vancouver Office. In this team, you will be the face and voice of SPG Canada and it’s subsidiary brands – Cansure, Beacon, i3, Specialty Claims Canada, Totten Group, and Anderson McTague; acting as the first point of contact for our customers, being our brand ambassador, and air traffic controller.

This is an In-Office position in our Vancouver Office.

Responsibilities

• Ensuring that correspondence received from customers in our public-facing communications channels is handled in a timely fashion (phones, webchat, email boxes);
• Connecting customers with the right Cansure staff about issues received through our public-facing communications channels that need to be escalated;
• Handling of incoming and outgoing mail/parcels;
• Managing the company switchboard phone lines;
• Office supplies management (inventory, track, and order as needed);
• General branch facility support as needed;
• And directing the flow of new business submissions received and responding to remote team questions and clearance as needed.

Qualifications and Experience

• 1+ years experience in fast paced and high volume customer service environment;
• Excellent communication and interpersonal skills to deliver best in class service;
• Proficient technology/computer skills; and
• Ability to work in office 5 days per week.

Who We’re Looking For

• Loves to help others find solutions;
• Is highly organized;
• Is curious and wants to know the in’s and out’s of the organization;
• Can communicate clearly and effectively;
• Possesses a sense of urgency and accountability;
• Can coordinate tasks and people to achieve a desired outcome;
• Possesses a professional demeanor, with a can-do attitude;
• And can come into our Vancouver office full time.

As a member of our team, you’ll enjoy

• A dynamic, fast-paced work environment with opportunities for professional growth
• Continuous learning and development in the insurance industry, with support for training, mentorship, and professional designations
• The chance to take on challenging work and contribute your expertise, creativity, and passion in meaningful ways
• Comprehensive health and dental benefits, plus company-matched RRSP contributions
• A competitive salary with the potential for an annual bonus

Benefits

By joining Specialty Program Group Canada, you’ll become part of a rapidly growing company focused on providing innovative insurance solutions to support independent brokers in Canada. As a member of our team, you’ll benefit from:

• Dental care
• Extended health care
• Paid time-off
• RRSP match
• Vision care

Salary Range

The expected salary range for this position is $40,000 to 45,000 will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level. Specialty Program Group Canada and affiliated brands are proud to offer comprehensive benefit and total compensation packages which include extended health and dental benefits, disability insurance, RRSP matching, paid time off benefits, and a variety of potential bonus opportunities.

Apply Now

Interested applicants are asked to send your resume to careers@spgcanada. Please note that only those chosen for an interview will be contacted.