Technical Services Manager

Position - Technical Services Manager

• Pay Rate: $90K - $115K Base CAD Yearly
• Location: Brockville, ON
  
  

Raise is currently hiring a permanent, full-time team member on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.

Primary Responsibility

The Technical Services Manager is a highly skilled professional in the pharmaceutical industry responsible for overseeing Manufacturing Process Validation initiatives within Trillium. This role includes significant overlap and interaction with equipment and facility qualification activities.

The Manager will lead a team of Technical Specialists, acting as subject matter experts (SMEs) on formulation characteristics, manufacturing processes, identification of critical process parameters, validation requirements, and risk analysis. This individual will provide strategic input and guidance to Senior Leadership and cross-functional teams on process-related improvements and activities.

Specific Duties & Responsibilities

• Lead the design and evaluation of formulations and manufacturing processes for solid, semi-solid, and liquid dosage forms required for product transfers.
• Lead and/or participate in the implementation of new technologies, equipment, and processes.
• Provide technical support and guidance for product transfer activities and the Technical Services team.
• Lead and/or participate in project transfer meetings with internal and external customers.
• Plan and manage various new business projects.
• Liaise with customers to meet project and company objectives.
• Work with Program Managers to develop, update, and maintain project timelines.
• Support the preparation of technical transfer cost estimates based on agreed validation/qualification strategies.
• Participate in identifying, investigating, and resolving process-related problems.
• Develop and prepare validation protocols and related documentation (according to master plans or SOPs).
• Ensure all protocols are complete, accurate, and approved prior to execution.
• Execute protocols and ensure all validation activities are properly documented.
• Prepare validation/qualification summary reports ensuring data accuracy and clear conclusions.
• Ensure validation activities are completed efficiently and on schedule.
• Prepare small-scale batches (pilot or trial) for product/method development, stability, or process investigations.
• Initiate or revise SOPs related to validation and qualification as required.
• Coordinate activities with departments such as QC, QA, and Production to ensure protocol completion.
• Prepare activity reports and updates regularly.
• Provide leadership or support in technical projects (scope development, documentation, gate reviews, budgeting, etc.).
• Manage customer communications regarding product transfers and validation studies.
• Participate in regulatory and customer audits as an SME.
• Support communication with external regulators and auditors, as directed by leadership.
  
  

Requirements

Education

• A university degree in Engineering, Chemistry, Pharmaceutical Manufacturing, Industrial Pharmacy, or a related discipline.
  
  

Experience

• Minimum 10 years of experience in a GMP manufacturing environment.
• Strong knowledge of pharmaceutical dosage forms, including formulations, equipment, and processes.
• Familiarity with current validation regulations, philosophies, and industry best practices.
  
  

Skills

• Excellent written and verbal communication skills, especially in technical documentation and executive communication.
• Strong understanding of statistics and data-driven decision making.
• Proven ability to lead teams and manage cross-functional projects.
• Exceptional problem-solving and troubleshooting capabilities.
• Strong organizational, time management, and project management skills.
• PMP certification is preferred but not required.
• Proficiency with ERP systems and common business/technical software.
• Demonstrated ability to work effectively both independently and collaboratively.
• Skilled in gaining cross-functional buy-in and supporting continuous improvement initiatives.
  

Looking for meaningful work? We can help

Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.

We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.

We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/

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