Registration and Client Services Supervisor

Registration and Client Services Supervisor

CL4 Clerk 4

Regular/full-time

Health, Seniors and Long Term Care

Insured Benefits Branch, Insurance Division

Winnipeg MB

Advertisement Number: 44601

Salary(s): CL4 $55,472.00 - $64,777.00 per year

Closing Date: October 9, 2025

The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation. The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).

Employment Equity is a factor in selection for this competition. Consideration will be given to women, Indigenous people, visible minorities and persons with disabilities.

An eligibility list may be created for future term and regular opportunities, subject to staffing approval, and may remain in effect for 24 months.

Manitoba Health, Seniors, and Long-Term Care is seeking to fill a Registration and Client Services Supervisor position for the Insured Benefits Branch. This branch is responsible for determining client eligibility for insured benefits programs, registering clients and responding to customer inquiries by providing information by telephone, in person and through written correspondence on matters relating to the registration for Manitoba Health Services Insurance Plan.

To be considered for this competition you must submit an application form. See below for further instructions.

Click here to access the application form.

Conditions of Employment:

• Must be legally entitled to work in Canada

• A satisfactory Criminal Record Check (including Vulnerable Sector Search)

Qualifications:
Essential:

• Extensive experience providing clerical and administrative support in an office setting
• Experience interpreting, explaining and applying policies and procedures and/or legislation or Acts to the general public
• Excellent interpersonal skills with experience developing working relationships and interacting effectively with team members, managers, other staff and the public, with tact and diplomacy
• Experience supervising and/or leading a team with diverse backgrounds and perspectives
• Excellent verbal communication skills with the ability to communicate effectively with the public and coworkers at various levels
• Experience preparing written communication for the purpose of composing decision letters, advisory letters, and emails to the general public
• Proficiency using Power BI, Outlook, Excel, and Microsoft Teams or similar software applications
• Strong organizational and prioritization skills with experience working independently in a fast-paced environment

Desired:

• Knowledge of the Health Services Insurance Act
• Ability to read, write and verbally communicate in French

Duties:
The Registration and Client Services Supervisor is responsible for the daily operations of the Registration and Client Services unit which includes the functions of the Family Doctor Finder Program (FDF), adjudication of coverage applications for health care benefits, temporary out of province, registration and the contact centre (in person, via phone or in writing). This position determines that the use of proper procedures, policies and correct interpretation of the acts and regulations are followed. The Supervisor creates a variety of daily/weekly/annual plans, such as vacation plans, performance feedback plans, and training plans to ensure the department continues to operate efficiently while having a clear communication plan for employees. The incumbent is also responsible for collaborating with the Assistant Manager with staff recruitment efforts.

Apply to:

Advertisement # 44601 Talent Acquisition Human Resource Services 600-259 Portage Avenue Winnipeg, MB , R3B 2A9 Phone: 204-945-7518 Fax: 204-945-0601 Email: [email protected]

To be considered for this competition you must submit an application form. Complete the application form at the link below or contact Human Resource Services under “Apply to” to request a copy of the application form. The selection board will rely only on information provided in this form to determine whether a candidate will be invited for further assessment. Note: You are not required to submit a cover letter, but may be asked to submit a resume, references, or other documentation at a later point if invited for further consideration.

Click here to access the application form.

WHEN APPLYING TO THIS POSITION, PLEASE INDICATE THE ADVERTISEMENT NUMBER AND POSITION TITLE IN THE SUBJECT LINE AND/OR BODY OF YOUR EMAIL.

Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process. When applying to this position, please indicate the advertisement number and position title in the subject line and/or body of your email. Your cover letter, resumé and/or application must clearly indicate how you meet the qualifications.

Please be advised that job competitions for represented positions may be grieved by internal represented applicants. Should a selection grievance be filed, information from the competition file will be provided to the grievor's representative. Personal information irrelevant to the grievance and other information protected under legislation will be redacted.

We thank all who apply and advise that only those selected for further consideration will be contacted.

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