Professional Services Business Systems Analyst
Proofpoint
Date: 8 hours ago
City: Montreal, QC
Contract type: Full time
Remote
About Us
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
How We Work
At Proofpoint, you’ll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.
Are you passionate about optimizing business systems and enabling teams to deliver exceptional customer experiences? Join our dynamic Professional Services Operations team, and help shape the future of cybersecurity service delivery.
About Us
At Proofpoint, we're dedicated to delivering cutting-edge cybersecurity solutions that protect organizations worldwide. As a leader in SaaS-based cybersecurity, we empower our clients through innovative products and exceptional service. Our Professional Services team is at the forefront of customer engagement, ensuring that our solutions meet the unique needs of each client, and assisting customers with getting full value out of their Proofpoint solutions.
About The Role
We are looking for a Business Systems Analyst to join our fast-paced, growing Professional Services Operations team. This is a high-impact role where you’ll collaborate with cross-functional teams, influence strategic decisions, and develop tools that directly improve customer outcomes. You’ll have the opportunity to innovate, automate, and scale processes in a fast-paced SaaS environment.
This role is responsible for developing and maintaining business tooling, reporting, and process documentation to support a large-scale, customer-facing Professional Services organization within a leading SaaS-based cybersecurity company.
The right candidate brings a combination of technical expertise, problem-solving skills, business process acumen, and a detail-oriented mindset to drive operational efficiencies, and empower our consultants to deliver exceptional customer experiences. If you thrive in a dynamic environment and enjoy building, testing, and optimizing internal tools and processes to improve service delivery, come join us!
Key Responsibilities
Required
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [email protected]. How to Apply Interested? Submit your application here https //www.proofpoint.com/us/company/careers. We can’t wait to hear from you!
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
How We Work
At Proofpoint, you’ll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.
Are you passionate about optimizing business systems and enabling teams to deliver exceptional customer experiences? Join our dynamic Professional Services Operations team, and help shape the future of cybersecurity service delivery.
About Us
At Proofpoint, we're dedicated to delivering cutting-edge cybersecurity solutions that protect organizations worldwide. As a leader in SaaS-based cybersecurity, we empower our clients through innovative products and exceptional service. Our Professional Services team is at the forefront of customer engagement, ensuring that our solutions meet the unique needs of each client, and assisting customers with getting full value out of their Proofpoint solutions.
About The Role
We are looking for a Business Systems Analyst to join our fast-paced, growing Professional Services Operations team. This is a high-impact role where you’ll collaborate with cross-functional teams, influence strategic decisions, and develop tools that directly improve customer outcomes. You’ll have the opportunity to innovate, automate, and scale processes in a fast-paced SaaS environment.
This role is responsible for developing and maintaining business tooling, reporting, and process documentation to support a large-scale, customer-facing Professional Services organization within a leading SaaS-based cybersecurity company.
The right candidate brings a combination of technical expertise, problem-solving skills, business process acumen, and a detail-oriented mindset to drive operational efficiencies, and empower our consultants to deliver exceptional customer experiences. If you thrive in a dynamic environment and enjoy building, testing, and optimizing internal tools and processes to improve service delivery, come join us!
Key Responsibilities
- Business Tooling & Technology Enablement
- Evaluate, test, and provide feedback on third-party tools (e.g., project management, time tracking, resource allocation, automation platforms) to enhance operational efficiency.
- Implement new tools that improve customers’ implementation and consultative services experience, and streamline delivery, freeing up our consultants to focus on what matters
- Support system administration for Professional Services tooling, including configuration, user support, and troubleshooting.
- Internal Utility & Tool Development
- Develop custom scripts, automation tools, or lightweight applications to enhance consultant productivity and improve business operations.
- Leverage APIs and automation frameworks to improve data synchronization, reporting, and process automation.
- Maintain and document internally developed tools to ensure usability and long-term supportability.
- Process Engineering & Optimization
- Build and maintain process workflows and standard operating procedures (SOPs) for the Professional Services team.
- Explore and implement Generative AI solutions to streamline documentation, reporting, and internal communications.
- Identify bottlenecks and inefficiencies in service delivery processes and propose data-driven optimizations.
- Collaboration & Communication
- Provide training and documentation to end-users on new processes and tools.
- Work with leadership to support strategic initiatives related to scalability, efficiency, and data-driven decision-making.
Required
- Bachelor’s degree in Computer Science, Computer Engineering, Systems Engineering, or equivalent work experience.
- Experience with Professional Services Automation (PSA) or Interactive Project Management (IPM) tools
- Experience with CRM systems (Salesforce preferred).
- Strong programming skills with experience in Python (preferred), JavaScript, SQL, or other scripting languages.
- Experience using Generative AI tools (e.g., Amazon Q, Microsoft Copilot, ChatGPT Enterprise) to enhance productivity, automate documentation, or support decision-making.
- Ability to evaluate and integrate GenAI capabilities into business workflows and internal tools.
- Familiarity with prompt engineering and using GenAI for data analysis, reporting, or process optimization.
- Excellent problem-solving abilities, adaptability, great communication skills, strong intrinsic motivation, a detail-oriented approach to solving problems, and experience working in a fast-paced, evolving organization.
- Familiarity with automation and integration tools (e.g., MuleSoft, Boomi, Zapier, Power Automate, Workato, etc.).
- Understanding of cybersecurity concepts.
- Experience working within a Professional Services or Customer Success organization in a SaaS company.
- Familiarity with API development and integration for connecting business systems.
- Familiarity with web application frameworks (Django preferred).
- Experience with Smartsheet and Calendly.
- Experience with cloud platforms (e.g., AWS, Azure).
- Competitive compensation
- Comprehensive benefits
- Learning & Development We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
- Flexible work environment [Remote options, hybrid schedules, flexible hours, etc.].
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [email protected]. How to Apply Interested? Submit your application here https //www.proofpoint.com/us/company/careers. We can’t wait to hear from you!
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