Student Support Coordinator

STUDENT SUPPORT COORDINATOR

STUDENT WELLNESS SERVICES, STUDENT ACCOUNTABILITY

Competition No. 25.09.255

CATEGORY SALARY CLOSING DATE
Full-Time Continuing (35 hours per week) MSU Band F (Steps 1-8): $35.652 - $51.864 per hour. $64,887 - $94,393 per annum (Based on 35 hours per week) October 7, 2025

About Us

MacEwan University is where caring faculty help people connect their passions to their future paths. Located in the heart of Edmonton’s diverse and dynamic downtown community, and on the traditional lands of Treaty 6 First Nations and homelands of the Métis people, MacEwan is known for exceptional undergraduate learning. With its dedication to teaching excellence, informed by scholarly research, innovation, and creative activity, MacEwan provides an exceptional collaborative and supportive learning environment with a commitment to human rights, environmental sustainability, and opportunities for community engagement. We are committed to creating an equitable, diverse, inclusive, and welcoming community for all peoples, cultures, and identities.

Our comprehensive undergraduate university offers 55 programs to just under 20,000 full- and part-time students in business, communications, community and human services, design, fine and performing arts, health, humanities, natural science, nursing, public safety, and social science. Through a wide array of experiential learning opportunities, and strategic relationships in the community, we partner with others to produce graduates of stature. Along with a robust grounding in their chosen disciplines, MacEwan students are given durable life skills that prepare them to take on the world

Opportunity

MacEwan University is seeking a Student Support Coordinator for a full-time continuing opportunity with our Student Wellness Services department. In this role, you will carefully assess the situation while responding compassionately toward reports of concerning student behaviour. You will also work collaboratively with institutional stakeholders to ensure the campus community's safety. You will serve as a resource and a role model in strengthening the capacity of all University staff to respond quickly and effectively to students in the early stages of disruptive behaviour and crisis.

Key responsibilities include:

• Coordinating and implementing codified response protocols to reports of disturbing or disturbed student behavior and ensuring there is continuity of care, compassionate response for students and role clarity;
• Coordinating key stakeholders and referring cases around high-risk situations to appropriate internal or external services;
• Preparing documentation and managing communications appropriately, within the scope of POPA, professional guidelines and policy;
• Encouraging students experiencing acute crisis such as suicidal behaviour, assault, trauma to involve their families and/or social support when it is appropriate and feasible;
• Ensuring a designated person for follow-up with students who are recently discharged from the hospital or returning to campus after an acute emergency;
• Developing educational materials and presenting at educational events, including workshops for staff and faculty on student crisis topics;
• Training faculty and staff to recognize early signs of student distress and connect students to appropriate resources early;
• Providing a skill-based emergency response and resilience-based competency training;
• Enhancing resources for students in difficulty or crisis including researching and disseminating appropriate models, relevant strategies, and effective/promising practices;
• Promoting after-hour emergency numbers across campus and supporting the alert system;
• Actively engaging security, housing, registrar’s office, accessibility, in the design and implementation of training modules for response to student emergency situations;
• Accurately maintaining statistics and analytical information to address any trending concerns; and
• Participating in and supports student life committee work, initiatives, and programming.

SKILLS

You will have:

• A calm and respectful demeanor in all circumstances;
• Strong communication skills, both oral and written;
• Excellence at de-escalating crisis situations;
• Active listening skills;
• Excellent customer services skills;
• High level of critical thinking, analytical, statistical and problem-solving skills;
• The ability to work independently and prioritize workload;
• The ability to synthesize and conceptualize complex situations and use appropriate professional judgment;
• A proactive approach to seeking and implementing continuous improvements; and
• The ability to present to large groups effectively.

QUALIFICATIONS

• A minimum of an undergraduate degree in related field working in a complex and confidential environment.
• A minimum of 3 years working in a complex and confidential environment.
• Experience working in the post-secondary sector would be considered an asset.
• Extensive knowledge of suicide intervention, violence prevention, and current trends in early intervention and privacy legislation.
• Experience working collaboratively with individuals with various backgrounds and experiences, including senior administrators, faculty, staff, students and the community.
• Knowledge and experience in threat assessment and risk management, as well as mental health, behavioural issues and drug and alcohol issues would be considered an asset.
• Experience working with Microsoft Suite and other applications.
• Experience maintaining records of a sensitive nature and adherence to POPA.
• An equivalent combination of education and experience may be considered.

BENEFITS

When you become part of the MacEwan University team, you will enjoy a competitive salary. Our total compensation package includes:

• Competitive base pay
• Generous vacation time
• Secure pension plan
• Flexible benefits package
• Continuous learning culture
• Opportunities for career growth