Technical Support Specialist - Amico Clinical Solutions

Amico Group of Companies


Date: 8 hours ago
City: Richmond Hill, ON
Contract type: Full time
Position Summary

Technical support specialties are responsible for helping customers resolve technical issues they encounter with products or services.

Job-specific Duties And Responsibilities

  • Flexibility to travel to provide technical support services to customers.
  • Assist customers with inquiries via phone and emails.
  • Provide guidance on claims within warranty.
  • Troubleshooting and repairing parts from RGA returns.
  • Collaborate with engineers to troubleshoot products for improvement.
  • Escalate complex issues to Technical Support Manager and Engineers.
  • Maintain accurate and precise documentation.
  • Create Service & RGA documents/reports.
  • Respond to service calls in a timely manner as per internal SOPs.
  • Comply with internal Standard Operating Procedures.
  • Comply with Health & Safety policies.
  • Other tasks as delegated by the Technical Support Manager.

Required Skills and Qualifications:

  • The candidate must have excellent skills in:
  • Organization
  • Time-management
  • Communication (written & verbal)
  • Computer
  • Attention to detail
  • Multi-tasking
  • Problem-solving
  • Critical thinking
  • Patience

Education And Experience

  • Post-secondary education in Electronics Technology, Technical Service, or equivalent.
  • Previous Medical Device industry experience is an asset.
  • 2-3 years of customer support experience.
  • 3-4 years of technical support experience.

For more information, please visit us at www.amico.com

  • Only selected candidates will be contacted.

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