Service Navigator — Full time (37.5 Hours per week) HART Hub Dufferin

Full-time – 37.5 Hours per Week – 1.0 FTE Status

HART Hub – Dufferin

The Dufferin Area Family Health Team (DAFHT) is currently recruiting for one (1) full-time Service Navigator to join an interagency, collaborative team at HART Hub Dufferin (HHD).

HART Hub Dufferin (HHD) is dedicated to improving outcomes for individuals in Dufferin County experiencing homelessness, mental health challenges, and substance use issues. By providing integrated, low-barrier support services, we aim to enhance the quality of life, physical health, and overall well-being of individuals in our community. We take a person-centered, equity-focused approach to ensure that clients have access to the care they need when they need it.

We are seeking a dynamic and compassionate Service Navigator to be an integral part of HHD collaborating with a multidisciplinary team delivering comprehensive, integrated care services to vulnerable individuals.

The Service Navigator will be the first point of contact at the drop-in anchor site, satellite site or mobile hub. The Service Navigator will complete assessments, provide immediate interventions, and develop a plan for additional services.

Reporting Function:

The Service Navigator will receive direction from the HHD Manager for day-to-day operations and be accountable to the DAFHT Mental Health Lead. The Service Navigator will work with both internal and external partners and will interact at all levels within the organization.

Duties and Responsibilities:

• Act as the first point of contact for community clients and the HHD
• Conduct screening/assessment interviews with HHD clients requesting services
• In collaboration with the client, develop case plans identifying needed supports and next steps
• Deliver brief interventions with clients during screening/assessment of needs
• Coordinate services within the multidisciplinary team at the HHD
• Make appropriate external referrals as per the client centered case plan
• Keep up to date with knowledge of external community resources
• Work collaboratively with partnership agencies to promote the services offered at HHD and establish referral pathways
• Work independently and collaboratively with a multidisciplinary team to carry out recovery and support
• Understand and be able to integrate a philosophy of client-centered care into daily responsibilities
• Demonstrate a strong commitment to quality care and service delivery based on the HART Hub mission and values
• Ensure timely and appropriate records are kept and ensure statistical information is maintained as per HART Hub standards
• Adhere to agency Health & Safety Program and the Client Safety Framework
• Perform additional duties as required/delegated by Management

Qualifications:

• BSW (2+ years experience) or SSW (4+ years experience) is required
• Membership in good standing with OCSWSSW
• Demonstrated case management, system navigation, and referral coordination experience required
• Current up-to-date local knowledge of Dufferin-Caledon community/health services and PHIPPA
• Criminal Records Check/Vulnerable Sector Screening
• Valid Ontario Driver’s License, valid insurance, and access to a reliable vehicle

Working Conditions and Requirements:

• This is an in-person, on-site, and in-community role
• Hours are 37.5 hours per week – including day and evening shifts, with some weekend hours
• Vehicle travel to sites and within community

Why Join Us:

• Salary range $36.92 – $37.95 per hour plus benefits
• HOOPP Defined Benefit Pension Plan
• Extended health care benefits including health, dental, vision, critical Illness, and EFAP and EAP program
• 4 weeks of vacation to start, floater days, paid personal and sick time
• Organizational commitment to work-life balance

The HART Hub Dufferin is at the forefront of providing integrated care for individuals facing complex challenges in Dufferin County. This is a unique opportunity to contribute to a transformative program that addresses the root causes of homelessness and supports individuals through a holistic, person-centered approach. The HART Hub Dufferin is committed to fostering an inclusive workplace that reflects the diversity of the communities we serve. We encourage individuals from diverse backgrounds to apply.

If this opportunity interests you, please submit your resume to Maureen Tegart at [email protected] by Friday, October 17th, 2025