Patient Services Representative - Clinical Services - Permanent Part-Time (2025-268)

CAREER OPPORTUNITY

Patient Service Representative

2025-268

Choose Collingwood General & Marine Hospital:

Explore a meaningful career in a place where lifestyle and purpose align. Collingwood General & Marine Hospital (CGMH) is located on the beautiful shores of Georgian Bay and surrounded by the Blue Mountains. With access to skiing, hiking, paddling, and a vibrant arts and culture scene, Collingwood offers a four-season recreational lifestyle and a strong sense of community.

CGMH is an 84-bed acute care hospital serving over 74,000 permanent residents and welcoming 3.5 million annual visitors across Collingwood, Clearview, Wasaga Beach, and the Blue Mountains. Our team of over 1,200 staff, physicians, midwives, and volunteers is dedicated to delivering high-quality care in areas including emergency, surgery, orthopaedics, obstetrics, dialysis, diagnostics, and mental health.

At CGMH, we’re not just caring for today, we’re building the healthcare system of tomorrow. Through our bold strategic plan, Tomorrow is Built Today, we are transforming care in South Georgian Bay.

To learn more about our redevelopment and capital campaign, visit: https://cgmh.on.ca/who-we-are/strategic-plan

Our Culture:

At Collingwood General & Marine Hospital, our people are at the heart of everything we do. We are proud to foster a workplace rooted in kindness, collaboration, continuous growth, and accountability. These values guide how we treat each other and how we care for our patients, creating an environment where trust, respect, and excellence thrive.

We are committed to our values:

Being kind - fostering a culture of compassion, empathy, and dignity in every interaction

Supporting each other - working together across all roles to uplift our team and our patients

Leading by example - setting a standard of integrity, fairness, and professionalism

Continuously growing - embracing curiosity, innovation, and learning to adapt to future needs

Why Join CGMH? Benefits That Start on Day One:

At CGMH, we’re committed to the well-being and success of our team. New hires enjoy an industry-leading compensation package that includes:

• 
  CGMH endorses the Health Care Providers Group Insurance Plan which provides Group Benefits for you and your eligible dependents by enrollment only.

• Includes 4% vacation pay and 14% pay in lieu of benefits

• Employee & Family Assistance Program (EFAP) and access to Perkopolis discounts

• Access to Employee Education Assistance Program

CGMH provides relocation assistance for eligible permanent part-time or full-time new hires. Our Relocation Assistance Program provides new hires with assistance up to $4,500 including:

• 
  $1,500 for eligible moving expenses

• $3,000 to support temporary housing for three months

The Opportunity:

The Patient Service Representative team is responsible for the efficient operation of the Clinical Support Services division. Responsible to navigate the outpatient through the elective booking process for diagnostic imaging, cardiorespiratory, physiotherapy and ambulatory care services.

Responsible to maintain an up-to-date and accurate patient medical record system inclusive of distributing results in into the continuum of care.

Qualifications

• OSSD or equivalent
• Knowledge and understanding of medical terminology.
• Previous clerical experience in the health care field.
• Must strive to continuously provide a safe and supportive environment for patients, staff, physicians, and volunteers
• Must adhere to the duties of workers, as stipulated in the Occupational Health and Safety Act
• Must have an ability to effectively communicate (written and verbal) in the English language in order to provide excellent communication with team members, patients and families. Ability to communicate in additional language(s) is considered an asset.
• Must have basic computer skills
• Must be dedicated to professional growth & development
• Must be able to perform all bona fide and essential duties of the position, which may include physical demands such as moving/transferring patients, pushing, pulling, bending, etc.
• Must have demonstrated excellent attendance/performance record
• Excellent organization and prioritization skills
• Ability to work independently and effectively communicate with other members of the health care team

Preferred

• Medical Office Administration course or equivalent.
• Knowledge of Meditech computer system an asset.
• Previous experience in Diagnostic Imaging an asset.
• Has a sound knowledge of hospital and departmental procedures

Duties and Responsibilities:

• Answers all enquiries of a general nature and assists them in a friendly and co-operative manner.
• Transcribe and sort incoming electronic requisitions.
• Checks and confirms all patient information for accuracy to assist in maintaining an up-to-date medical record for all patients.
• Accepts and schedules elective bookings within the portfolio and records them appropriately.
• Schedules patient by priority, within expected wait time targets and/or within a timely fashion
• Ensures patient is made aware of any needed preparation for all procedures and what the expectations of the visit will be
• Submit ordering provider information and updates for inclusion in the medical record distribution
• Faxes booked appointments details to referring clinicians
• Updates CWS to reflect technical or therapeutic schedules and/or as requested by Manager or Physician
• Advises appropriate manager of wait times by modality monthly and/or if there are longer than expected wait time
• Prints lists for modality distribution and volunteer lists as directed
• Greets and directs patients to the appropriate area
• Request previous imaging as directed and coordinates incoming chart/imaging transfers
• Sorts and distributes departmental reports as appropriate
• Keeps account of all unreported examinations to expedite finalizing reports
• Flags potential report discrepancies for the Radiologist to review
• Retrieves and dispatches patient exams, reports, and images by patient or outside facility request
• Maintains CD burner
• Work collaboratively for relief
• Performs other additional duties as required

Location: Diagnostic Imaging

Employment Group: SEIU Clerical

Employment Type: Permanent Part-Time

Start Date: In line with next Hospital Orientation intake

Hours of Work: Days – 8-hour shifts. Please be reminded that as a Hospital, in order to provide the necessary patient care, our operations run 24/7. Therefore, depending on the program for which you are applying, it may be an expectation that you are available to work weekdays and weekends, as well as all shifts - days, evenings, and nights.

Regularly scheduled for up to 24 hours per week (48/pay).

Wage: $30.757 - $31.144 per hours plus applicable shift premiums for weekends.

HOW TO APPLY:

If you are interested in joining our inspiring team, please apply online before 11:59pm EST on the posting close date by submitting an updated copy of your resume and cover letter in PDF or Word format.

Due to the volume of applications, only those selected for an interview will be contacted. Please be advised that as part of the mandatory screening process CGMH requires professional references, verification of academic training, professional accreditation, plus a current Police Vulnerable Sector Check.

Collingwood General and Marine Hospital is committed to an inclusive, barrier-free selection process. We encourage all qualified individuals who may contribute to a diverse and inclusive workplace to apply. If contacted regarding a competition, please advise Human Resources of accommodation measures you may require during our selection process. Information received relating to accommodation needs of applicants will be addressed confidentially.