Bilingual Account Representative

Johnston Group provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines, including Chambers of Commerce Group Insurance Plan, Canada’s #1 employee benefits plan for small businesses. JG is a platinum member of Canada’s Best Managed Companies and was named one of Manitoba’s Top Employers. We support a positive work atmosphere where we value the diversity in the people we serve and are looking for talent who will contribute to our diverse and inclusive workplace; where individual differences are recognized, appreciated, and respected. JG believes in giving back and contributes significantly to local health, arts, sports, and other community organizations.

The Bilingual Account Representative (EN/FR) is responsible for providing exceptional customer service to our Maximum Benefit clients, plan administrators, advisors, and internal business partners. The primary focus of this role is to assist our internal and external partners with inquiries via phone and email in a prompt and professional manner while delivering a high level of service.

In addition, this role will also assist with handling a variety of reports on a weekly and monthly basis along with supporting the processing and implementation teams when needed.

*Hybrid working model based out of our Winnipeg, MB office only

Qualifications:

• Outstanding verbal and written communication skills, ability to effectively convey information and build relationships with fluency in English and French
• Previous experience working in a customer service role
• Exceptional active listening skills
• Strong attention to detail and accuracy
• Ability to multitask and handle competing priorities
• Effective problem solving, analytical and resolution skills
• Ability to quickly adapt and be comfortable with change
• Excellent time management and organization skills
• Strong team player and able to work independently
• Proficient using MS Office
• Insurance industry background is an asset

The successful candidate must be legally eligible to work in Canada. We thank all applicants for their interest. Please note that only those selected for an interview will be contacted.

JG welcomes the opportunity to provide accommodation throughout the selection process. Please contact us to discuss your requirements by email at [email protected] or by phone at 204-786-0421.