Business Analyst

We are seeking an experienced Business Analyst with 6 to 8 years of experience to join our team. The ideal candidate will have expertise in Dynamics 365 Field Services and Field Service Mobile App. This role involves working in a hybrid model primarily during day shifts with no travel required. The candidate will play a crucial role in optimizing our field service operations and enhancing customer satisfaction.

In this role, you will

• Analyze business processes and identify areas for improvement to enhance operational efficiency and customer satisfaction.
• Collaborate with stakeholders to gather and document requirements for Dynamics 365 Field Services implementations.
• Provide insights and recommendations based on data analysis to support decision-making processes.
• Develop and maintain comprehensive documentation for business processes and system configurations.
• Facilitate workshops and meetings to ensure alignment between business needs and technical solutions.
• Oversee the deployment and integration of Field Service Mobile App to streamline field operations.
• Ensure seamless communication between remote desktop support teams and field service personnel.
• Monitor and evaluate the performance of field service operations to identify opportunities for optimization.
• Provide training and support to end-users to maximize the effectiveness of Dynamics 365 Field Services.
• Work closely with IT teams to ensure system stability and address any technical issues promptly.
• Develop and implement strategies to improve customer experience and service delivery.
• Ensure compliance with industry standards and best practices in field service management.
• Contribute to the development of long-term strategies for field service operations.
  
  

What You’ll Need To Succeed (required Skills)

• Possess strong analytical skills with the ability to interpret complex data and provide actionable insights.
• Demonstrate proficiency in Dynamics 365 Field Services and Field Service Mobile App.
• Exhibit excellent communication skills to effectively collaborate with stakeholders and team members.
• Have a proven track record of successfully managing and implementing business process improvements.
• Show experience in working within a hybrid work model balancing remote and on-site responsibilities.
• Display strong problem-solving abilities to address challenges in field service operations.
• Maintain up-to-date knowledge of industry trends and advancements in field service technology.
  
  

Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

Working arrangements

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various well-being programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client office at Toronto, ON.

Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.