Mental Health & Addictions Support Worker Casual

EHN Canada is the nation’s largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for Canadians. We are committed to both caring for our patients and supporting their loved ones. With over 100 years of collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential compassionate care to patients wherever they are. EHN Canada prides themselves on providing both excellent and accessible care to all Canadians.

If you are looking for a challenging and rewarding career, come join us!

Job Overview:

As a vital member of our interdisciplinary team, the primary function of the Mental Health and Addiction Support Worker (MHASW) is to ensure that EHN Canada operates in accordance with the goals and objectives of the treatment program during times when counseling and administrative staff are unavailable. This role is crucial for providing support, maintaining program integrity, and fostering a safe environment for clients on their recovery journey.

This role is a non-regulated role and therefore is not able to perform psychotherapy with clients. The MHASW provide support, encouragement and facilitate some psychoeducational sessions.

Key Responsibilities:

Client Support & Engagement

• Greet and assess new intakes, focusing on de-escalation, safety, and basic needs (food, shelter, hygiene).
• Build rapport quickly using trauma-informed and harm reduction approaches.
• Provide crisis intervention, emotional support, and stabilization strategies.
• Engage clients in brief wellness conversations to assess mental health, substance use, safety, and support needs.

Process Notes & Documentation

• Complete necessary forms and document in real time.
• Write clear, factual, and timely process notes following each client interaction.
• Flag safety or medical concerns to nursing staff and/or Team Lead as needed.

Team Collaboration & Communication

• Participate in shift summaries, huddles, and daily debriefs.
• Communicate client updates and concerns to the incoming shift and multidisciplinary team.
• Work closely with nursing, security, housekeeping, and Team Lead to ensure client and facility safety.

Facility Support

• Assist with basic housekeeping duties (e.g., tidying common areas, laundry, replenishing supplies).
• Monitor and promote cleanliness and order within the shelter environment.

Resource Navigation

• Support clients in accessing emergency housing, detox, food, or recovery referrals when possible.
• Advocate on behalf of clients and coordinate with community partners when time permits.

Experience and Qualifications:

• Diploma or degree in Mental Health, Addictions, Community Support, Social Work, or a related field, or equivalent experience.
• Strong knowledge of trauma-informed care practices.
• Experience working with individuals experiencing homelessness, addiction, and mental health concerns.
• Demonstrated ability to respond to crises in a calm and effective manner.
• Excellent verbal and written communication skills.
• Valid First Aid/CPR Level C.
• Clear Criminal Records Check for vulnerable adults.
• Valid Class 5 Driver's License and/or proof of identity.
• Reported misuse or abuse of mood-altering chemicals for two years prior to application would disqualify an applicant for a period of one year from the date of application.

Employee Benefits and Perks:

• Comprehensive benefits package, including a yearly allowance of $2,000 for mental health and addiction services, as well as $600 per service for various paramedical services, such as massage and physiotherapy
• 24/7 Employee Assistance Program through GreenShield Health
• Competitive paid time off policies, including a paid day off on your birthday
• Access to in-house fitness facilities where applicable or discounted external gym memberships
• Perks and discounts with Perkopolis – entertainment, home/auto/pet insurance
• Personal and professional development through our Education Support Assistance program
• Nationwide presence allows for supportive relocation opportunities
• Defined Benefit pension through CAAT with up to a 4% employer contribution
• Maternity and parental leave top-up
• Access to discounts at Kids & Co. Daycare

Artificial intelligence (AI) may be used to screen, assess, or select applicants for this position by analyzing application materials and generating recommendations to support human decision-making.

EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources.

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