Account Manager - CSB Canada

Company Description

Mitsubishi Power Canada, Ltd. (MPWC) is a leading supplier of steam and gas turbines to the energy industry in Canada. Since its establishment in 1970, MPWC has supported sales and execution of power projects and provided ongoing maintenance services. The company operates a facility in Saskatoon for local manufacturing and services. As a wholly owned subsidiary of Mitsubishi Power Americas, Inc., MPWC is part of the global Mitsubishi Power group of companies. MPWC adheres to an integrated management system certified for safety (ISO 18001), environment (ISO 14001), and quality (ISO 9001).

Role Description

This is a full-time role located in Calgary, AB for an Account Manager - CSB Canada. The Account Manager will be responsible for maximizing sales revenue with existing customers as well as developing new customers. This position will involve a high degree of sales strategies and planning. This role is suited to a confident and organized, sales professional, who identifies new markets, develops and manages sales objectives in support of the division’s revenue plan.  

Roles and Responsibilities

·      Foster an environment of team work, compliance and continual improvement.

·      Adhere to the Company's objectives, i.e. Safety, Quality, Environmental and Information Security

·      Ensure compliance with departments standard operating procedures

·      The Customer Service Business Account Manager reports directly to the Customer Service Sales Manager and will be responsible for developing long term relationships with new customers, while fostering a stronger relationship with existing clients. 

·      Account Manager must be a self-starter and will act as the primary liaison between customers and cross functional team members to ensure the timely and successful delivery of solutions to support our customer’s needs.

·      Act as the primary point of contact for Customers on all matters specific to assigned customers.

·      Develop Customer Service Sales opportunities within Canada to the Company’s and its affiliated group ‘s core business capabilities (i.e. Shop Repairs, Field Services, Storage, Parts, Revamps/Rerates, Reverse Engineering).

·      Identify and grow opportunities within Canada and collaborate with internal and its affiliated group members to ensure growth goals.

·      Exhibit the ability to address and resolve customer related issues.

·      Leverage existing industry relationships to expand the customer base of the Company and its affiliated group.

·      Take lead in the coordination of compiling quotes inclusive of supporting the development of complex proposal. 

·      Familiarity of contractual (T&C’s) requirements and negotiations.

·      Establish productive, professional relationships with key personnel in customer accounts.

·      Proactively assesses and validates customer needs on an ongoing basis.

·      Preparation of Sales reports involving collection and analysis of sales information.

·      Forecast and monitor key Account Metrics on a weekly/ monthly/ quarterly basis.

·      Meet assigned targets for profitable sales volume and strategic objectives.

·      Maintain high customer satisfaction ratings that meet company standards.

·      Attend weekly business unit meetings and training sessions.

·      Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Qualifications

·      BA/BS degree in engineering or technical related field

·      10+ years of strategic technical sales experience in an After Market/ After Sales environment

·      Experience in Oil & Gas, Petrochemical and Power Generation industries with centrifugal compressors and steam turbines and related turbomachinery

·      Highly organized, self-motivated and able to work independently, as well as work with in a TEAM atmosphere.

Preferred Skills

·      Proficiency with essential Microsoft Office tools (Excel, Word, and PowerPoint)

·      Ability to produce effective reports, forecasts and presentations

·      Adheres to all company policies, procedures and business code of ethics.

·      Proven Account Management experience with rotating equipment products and customers.

·      Strong familiarity with customers in the O&G, Power Generation, Petro-Chemical and other Industries.

·      Broad technical knowledge of the entire range of company products and services, so as to effectively present CSB solutions to customers.

·      Demonstrated ability to communicate clearly, present solutions and influence effectively at all levels of the organization.

·      Familiarity with promoting repair and services capabilities for rotating machinery and other non-OEM equipment.

·      Excellent verbal and written communications skills.

·      Excellent listening, negotiation and presentation skills.

·      Conduct business as a representative of the company in a professional and ethical manner

·      Ability for overnight travel approximately 50%.

·      Exhibit and promote positivity within the organization