Clinic Clerk, Ivey Eye Institute

Posting # 55703 - [ Non-Union ]

This is a temporary full-time position that is expected to extend until April 26, 2026, and is subject to the availability of work.

An exceptional opportunity has arisen for a clinic clerk to join our inter professional eye care team within the Ivey Eye Institute and Cataract Central Intake Office of St. Joseph's Health Care London.

To maintain a premier eye care centre for Southwestern Ontario, we need special team-oriented individuals who are enthusiastic about growing and changing, in order to help us provide exemplary community service and maintain our renowned clinical, academic, and research program.

The registration clerk in the Ivey Eye Institute and Cataract Central Intake Office is responsible for ensuring patients are registered for their appointments, support wayfinding within Ivey, assist external and internal care providers in scheduling appointments, and support the referral intake and triaging of cataract surgery referrals for the Southwest and Erie St. Clair regions. Patient centered care, accuracy and attention to detail are key components of this role.


Essential Qualifications

• Secondary (High) School Diploma
• Graduate of a recognized Office Administration certificate program
• Knowledge of a Safety Culture in a Health Care Setting in compliance with the OHSA
• Demonstrated computer experience with an intermediate level of knowledge in Microsoft Word, basic level of knowledge in Microsoft Excel, along with experience with Outlook
• Familiarity with ophthalmology terminology
• Excellent interpersonal skills with a proven track record dealing with patients in an ambulatory care setting as well as a professional attitude towards assisting internal and/or external customers
• Demonstrated ability to work effectively in a team environment with frequent disruptions
• Ability to communicate effectively, verbally and in writing
• Good clerical skills including accurate typing and spelling

• Proficiency in French would be an asset
• Experience in computerized patient registration and scheduling
• Cerner scheduling and registration experience

• St. Joseph's Health Care London through its affiliation with Western University and Fanshawe College is a leading research and teaching hospital. As an employee of St. Joseph's, you will be expected to engage in role related teaching and research activities in addition to any of your clinical duties

• Provide vaccination records or proof of immunity against measles, mumps rubella, varicella (chicken pox), Hepatitis B, COVID-19 and influenza.
• Provide documentation of the Tuberculosis skin testing

Posting date: October 03, 2025
Submission deadline: October 09, 2025

Wade Baillie, Human Resources