Customer Support Center-Parts Technician-Equipment
Wajax
Date: 1 day ago
City: Calgary, AB
Contract type: Full time

The Opportunity
Deliver consistently high levels of service to customers and branch by determining requirements; answering inquiries; resolving problems and fulfilling requests. Work closely with branch personnel and customer to ensure transparency of all customer interactions and order/quote status providing excellence in the Customer Experience
The Role
Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas – to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.
Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.”
Highlights Include
As a condition of employment, final candidates will be subject to pre-screening.
\\ Together we get more done.
Deliver consistently high levels of service to customers and branch by determining requirements; answering inquiries; resolving problems and fulfilling requests. Work closely with branch personnel and customer to ensure transparency of all customer interactions and order/quote status providing excellence in the Customer Experience
The Role
- Manage Customer Satisfaction with all existing customers by delivering the utmost in customer service
- Provide technical and product advise for all customer and branch inquiries
- Provide technical information regarding product selection and is viewed as a solutions provider.
- Generate new and repeat sales by providing product and pricing information
- Develop proposals and quotes based upon client needs, specifications and product offerings.
- Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sales items
- Responsible for processing orders for internal and external customers, including quoting, order entry, expediting and order follow up
- Support with preparation of customer presentations, tenders, RFQs and Project Quotations, as required
- Bilingualism is considered an asset
- Education: College diploma / Post secondary Education
- Work Experience: 3-5 years related experience on a parts counter with a strong customer service background.
- Knowledge: Basic knowledge of Wajax’s lines of business including heavy equipment and Material Handling experience.
- Proficiency: Strong oral and written communication skills. Microsoft Office, including Outlook, Excel, Word and PowerPoint
Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas – to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.
Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.”
Highlights Include
- Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
- Wajax led e-learning, and product training through industry leading manufacturers.
- Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
- Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
- Company matched pension plan
- Award-Winning Health and Wellness Program
As a condition of employment, final candidates will be subject to pre-screening.
\\ Together we get more done.
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