Claims Adjustor II

Job Number: 53488

As a Senior Claims Adjuster, you'll be instrumental in the end-to-end management of claims made by and against the City of Edmonton. This involves comprehensive investigation, applying coverage, negotiating fair settlements, mediating disputes, and pursuing recovery of damages from external parties. A significant part of your work will also include acting as a key liaison between internal City client areas, external vendors, project teams, and legal counsel to ensure claims are resolved equitably and efficiently. The decisions you make will have a material impact on the City's financial stability and public standing.

What will you do?

• Directly handle, investigate, and examine moderate to complex claims involving bodily injury, property, and commercial general liability losses made by and against the City
• Negotiate settlements, mediate claims disputes, and obtain accurate estimates or appraisals for damaged property, resolving claims within your delegated authority or submitting for approval
• Collaborate with claimants, City client areas, project teams, external vendors, legal counsel, and other community partners in a proactive and timely manner to gather evidence, assess liability, support litigation, and facilitate discussions to achieve resolution and desired outcomes
• Maintain accurate and complete claim files, record file notes, capture supporting documentation, and prepare rebuttals to claimant testimony
• Review and interpret contracts and lease agreements as part of the property claims handling & investigation
• Collaborate with the City's broker on claims related matters and to provide feedback on renewal documents
• Work collaboratively with Risk Analysts to assess policy coverage, identify risk mitigation measures, and advise City client areas on how to best eliminate or mitigate identified risks
• Act as a liaison between internal departments, project teams (e.g., LRT projects), and external parties to resolve issues and facilitate discussions toward desired outcomes
• Support implementation of claim initiatives (e.g. process improvement and optimization)

Qualifications:

• Completed Grade 12 or GED and a Chartered Insurance Professional (CIP) designation from the Insurance Institute of Canada or
• Completed Grade 12 or GED and a minimum of 8 Insurance Institute of Canada Chartered Insurance Professional courses for Claims Adjusting
• A minimum of 3 consecutive years experience in the direct handling of claims involving moderate to complex commercial property and auto liability losses, including resulting injury exposures (Accident Benefits/Section B and Bodily Injury claims)

Assets:

• Knowledge of provincial injury legislation and regulations
• Knowledge and experience with the Motor Vehicle Accident Claims Program (MVAC)/Uninsured Motorist Fund
• Knowledge of the Municipal Government Act
• Knowledge of building and fire codes, loss control technology, and inspection practices
• Experience with insurance claims management systems and estimating software

Skills required for success:

• Well-developed negotiation and conflict management skills to resolve claims disputes and reach settlements with various interested parties, including plaintiff lawyers and external vendors
• Expert knowledge of insurance claim investigation techniques, commercial insurance policy types, contract law, insurance law, and relevant provincial and federal statutes (e.g., Insurance Act, Occupier’s Liability Act)
• Exceptional ability to analyze moderate to complex claims, physical loss exposures, and contracts
• Strong organizational skills to manage high volumes of work, conflicting priorities, and operational pressures effectively
• Ability to collect evidence and support legal proceedings as required, including maintaining accurate records
• Effective written communication skills for documenting files, preparing rebuttals, and providing clear advisory services
• Ability to learn and apply knowledge across the City's numerous lines of business to provide tailored insurance advisory services
• Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
• Embracing a culture of equity, diversity, reconciliation, and inclusion

Conditions of Employment:

• Hire is dependent on a Criminal Records Check (CRC) that is satisfactory to the City of Edmonton, and there may be a cost associated with this requirement
• Candidates are required to hold a valid Alberta Class 5 driver’s license (or provincial equivalent) or higher. Candidates are required to have their own transportation and obtain business-use auto insurance; where appropriate, they will be reimbursed in accordance with City of Edmonton policy
• Applicants may be tested

Work Environment:

• This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52
• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement, and the incumbent will be notified in advance

The City of Edmonton values applicants with a diverse range of skills, experiences, and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [email protected]. Learn more about our benefits https://bit.ly/COEbenefits.

Up to 1 permanent full-time position

Hours of Work: 33.75 hours per week

Salary Range: $47.976 - $54.991 (Hourly); $84,521.720- $96,880.390 (Annually)

Talent Acquisition Consultant: TD/SB

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

Classification Title: Risk Management Consultant II Posting Date: Oct 6, 2025 Closing Date: Oct 20, 2025 11:59:00 PM (MDT) Number of Openings (up to): 1 - Permanent Full-time Union : CSU 52 Department: Legal Services Work Location(s): Chancery Hall, 4th Floor, 3 Sir Winston Churchill Square Edmonton T5J 2C3