IT Administrator

Compensation: Based on Experience + Benefits + Vacation

Location: Richmond Hill, ON

Term: Full-time, Permanent

About Us

Wellness Living is one of the fastest growing software companies in North America with over 10 million users worldwide! Thousands of business owners in the fitness, wellness, yoga, music, dance, and martial arts industries love our platform as it helps grow their business through dynamic and innovative features. We are passionate about providing entrepreneurs with optimal solutions to help them run their business with ease.

Known as the software company with a heart, we are extremely customer focused. Our customers are our number one priority, and we do all we can to make sure their business needs are being fulfilled. With a growing community of customers and offices globally, our mission is to be the all-in-one software solution that propels businesses forward!

About You

We are a growing team of bright, ambitious individuals who are seeking like-minded candidates who can help us take our brand to the next level! We are looking for someone who can think outside of the box and isn’t afraid to push the envelope.

 

Responsibilities

• Manage creation, modification, and termination of user accounts across IT systems and SaaS platforms (Office 365, Atlassian, Zoho, etc.).
• Provide first-line IT support for the local office while acting as the primary escalation resource for IT technicians in other locations.
• Administer and maintain SaaS tools, cloud applications, and infrastructure, as well as physical servers when necessary.
• Respond to and resolve hardware, software, and connectivity issues reported by users.
• Ensure proper deployment, maintenance, and decommissioning of laptops and workstations, including automated provisioning (Windows Provisioning Packages or similar).
• Manage and improve desktop deployment and device lifecycle processes (procurement, imaging, deployment, and decommissioning).
• Build and maintain IT automations and scripts using Power Automate, PowerShell, and Azure Automation Accounts to streamline onboarding/offboarding, device management, and access provisioning.
• Oversee and maintain local area network components (firewalls, switches, access points) and related hardware.
• Support telephony systems and ensure reliable operation of A/V equipment in meeting rooms.
• Partner with department heads and leadership to identify IT and business needs, define SLOs/SLAs, and design processes and solutions to meet them.
• Collaborate with management and finance to establish and track annual IT budgets.
• Lead and implement IT projects and infrastructure improvements that support company growth and security requirements.
• Manage vendor relationships for IT hardware, software, and managed services.
• Maintain accurate and detailed documentation of system configurations, IT assets, and processes.
• Ensure compliance with IT security and data protection standards (e.g., access control, device management, backups, incident response).
  
  

Qualifications & Skills

• 5+ years of experience as an IT/System Administrator or similar role in a SaaS or cloud-centric environment.
• Hands-on experience with PowerShell scripting, Power Automate, or Azure Automation.
• Familiarity with automated device provisioning and deployment (e.g., Windows Autopilot, provisioning packages, or similar tools).
• Strong knowledge of Windows OS; working knowledge of macOS and Linux is an asset.
• Experience managing EntraID, Office 365 (Exchange, SharePoint Online, Teams), and SaaS platforms.
• Previous use of remote deployment and endpoint management tools (e.g., Intune, Jamf, SCCM, or equivalents).
• Experience with IT ticketing/help desk systems and IT process documentation.
• Ability to partner with leadership to define IT service levels (SLOs/SLAs) and implement processes to meet business needs.
  
  

Benefits

• Extended health care
• Vision care
• Vacation & paid time off
• Life insurance
• EAP
• Work from home opportunities
• Company events & social hours
• Dental care
• Casual dress
• On-site parking
• Discounted/free food
  
  

Please note that those who meet the qualifications for the position will be contacted directly.

We appreciate you taking the time and look forward to reviewing your application.

WellnessLiving is an equal opportunity employer. At WellnessLiving, we are proud to embrace and celebrate differences. Employment at WellnessLiving is based purely on a candidate’s qualifications and experiences as they directly relate to professional competencies. WellnessLiving does not discriminate against any employee or potential employee because of race, creed, colour, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, family or parental status, or any other status protected by the laws and regulations in the locations where we operate. Furthermore, we will not tolerate bias or discrimination of any kind from our employees or customers. At WellnessLiving, we bring everyone together to create something incredible! We are a unique and diverse blend of leaders and action-takers, and that mindset encompasses our passion and commitment to our product and our employees.