IT Coordinator

A LITTLE BIT ABOUT US…

If you enjoy a fast paced, dynamic environment and have experience in a manufacturing environment we have a role that may be for you! We are Western Canada’s largest independent craft beer and beverage producer. Our culture is made up of people who are passionate about beer.

SUMMARY

The IT Coordinator is responsible for maintaining the overall health, reliability, and security of Big Rock Brewery’s IT systems and infrastructure. This position provides comprehensive technical support across all levels (1–3), with a primary focus on Level 2 support. The IT Coordinator ensures systems remain stable and secure through effective maintenance, patch management, and monitoring, while also managing user onboarding and offboarding within Microsoft 365. This is a fully onsite role and may require occasional weekend or after-hours work to support emergency maintenance or critical system response.

RESPONSIBILITIES

• Maintain and monitor the performance, stability, and security of all IT systems, servers, firewalls, switches, NAS devices, and workstations.

• Perform and verify software, firmware, and security updates to ensure systems are current and fully operational.

• Troubleshoot and resolve escalated Level 2 issues, including network, hardware, and application-related problems.

• Provide general support across Levels 1–3, ensuring timely response and resolution to minimize downtime.

• Manage user onboarding and offboarding in Microsoft 365, including account setup, permissions, and license management.

• Coordinate and execute scheduled maintenance windows and ensure compliance with internal change procedures.

• Maintain detailed documentation for maintenance activities, configurations, and user account changes.

• Collaborate with internal teams and external vendors to resolve complex technical issues efficiently.

• Support and monitor the deployment of system patches, identifying and correcting any failed updates.

• Proactively identify recurring issues and recommend improvements to systems and processes.

• Participate in emergency response efforts as needed, including occasional after-hours or weekend work.
  

QUALIFICATIONS

• College diploma or certification in Information Technology, Computer Science, or a related field.

• 3–5 years of experience providing Level 2 technical support , with exposure to Level 3 support environments.

• Strong knowledge of Microsoft 365 administration, including Outlook, Teams, OneDrive, and SharePoint.

• Experience managing and troubleshooting Windows servers, workstations, switches, firewalls, and NAS devices.

• Proven ability to diagnose and resolve complex technical issues quickly and effectively.

• Familiarity with patch management processes and system maintenance best practices.

• Excellent communication, customer service, and documentation skills.

• Strong organizational abilities with attention to detail and follow-through.

• Ability to work independently while managing multiple priorities.

• Willingness to work onsite full-time and respond to emergency or after-hours issues as required.