Professional, Account Services

Values & Innovation

At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.

Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.

Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.

If you are a current Under Armour teammate, apply to this position on the Internal Career Site Here.

Purpose of Role

The responsibilities of the Account Service Professional will be to manage the customer service aspects of our highest

volume Accounts. This individual will analyze customer fill rates and independently problem solve for delayed product.

They will communicate and partner with the sales team and buyers for the accounts to determine the right action plan for

UA and the customers regarding their orders. They will run SAP & BW reports to determine allocation fill rates, future fill

rates and system release dates so that the warehouse has sufficient time to pack orders within the customers’ requested

windows.

Your Impact

• Daily customer order bank management for UA’s highest volume Accounts
• Analyzing account fill rates and actively problem solving for delayed product
• Running SAP & BW reports to determine current fill rates, future fill rates and system release dates so that the

warehouse has sufficient time to pack orders within the customers requested window

• Provide detailed allocation reports and updates to account managers and customers regarding their orders

and be able to answer any questions in regards to reporting

• Independently take action on various company reports (i.e. Daily Snapshot, Late WIP, Fill Rate Report, ATP)
• Partner with sales to determine the right action plan for Under Armour and the customer regarding their orders

and shipments

• Aid in the development/improvements of procedures, reports & processes
• Respond to customers inquiries regarding orders, shipments, products, VAS requirements and pricing
• Service all inside and outside calls promptly and with enthusiasm
• Process sales orders via fax, email, telephone or electronically and confirm all orders received and

troubleshoot any issues

• Coordinate salesman samples and follow the trucking/shipping schedules to communicate to Account

Managers

• Understand the product line
• Maintain account(s) profile by ensuring vendor compliance. This could include special packaging, SMU’s,

ticketing, musical size runs, shortages, lateness, direct ships, etc.

• Manage account dashboards to ensure accurate and timely deliveries.
• Ensure a working knowledge of entire order cycle and have the ability to identify any gaps or process

improvements

• Works cross functionally with the Supply Chain, DH, IT, Accounting and Production Teams to coordinate

and ensure delivery by specified dates. If specified delivery dates are not met, needs to take action and

expedite or trace missing or delayed shipments to satisfy customers.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The

requirements listed below are representative of the knowledge, skill, and/or ability required.

• Availability during normal work hours (8:30 am – 5:30 pm) in order to respond promptly to customer

needs or requests for service and assistance

• Must be detail oriented, able to prioritize tasks and able to work under pressure with multiple

deadlines

• Identifies and resolves customer problems in a timely manner. Listens to feedback and improves

service

• Meets time commitments to customers
• Arrives at meetings and appointments with customers on time and prepared

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical - Collects and provides data; Uses intuition and experience to complement data.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes

information skillfully; Develops alternative solutions; Works well in group problem solving

situations.

• Technical Skills – SAP, MS Outlook, MS Excel, MS Word
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to

customer needs; Solicits customer feedback to improve service; Responds to requests for

service and assistance; Meets commitments.

• Oral Communication - Listens and gets clarification; Responds well to questions; Participates in

meetings.

• Written Communication - Writes clearly and informatively; Varies writing style to meet needs;

Presents numerical data effectively; Able to read and interpret written information.

• Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback;

Contributes to building a positive team spirit; Puts success of team above own interests; Able

to build morale and group commitments to goals and objectives; Supports everyone's efforts

to succeed.

• Leadership - Exhibits confidence in self and others; Accepts feedback from others.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy

and thoroughness.

EDUCATION AND/OR EXPERIENCE:

• Bachelor’s degree
• 1+ years of related customer service
• Professional written and oral communication demonstrating a courteous demeanor and desire

to assist the customer and internal departments

• Working experience with MS Office including Excel’s basic formulas such as adding and

subtracting columns

• Fluency in French and English, written and verbal, is an asset

Workplace Location

Location: This individual must reside within commuting distance from our Toronto office.
Work Schedule: This role follows a hybrid work schedule, requiring 4 days in-office per week

Relocation

• No relocation provided

Benefits & Perks

• Paid "UA Give Back" Volunteer Days: Work alongside your team to support initiatives in your local community
• Under Armour Merchandise Discounts
• Competitive Retirement plan options
• Parental Leave for eligible teammates
• Health & fitness benefits, discounts and resources- We offer teammates across the country programs to promote physical activity and overall well-being

Our Commitment to Equal Opportunity

At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour seeks to recruit, develop and retain the most talented people representing a wide variety of backgrounds and perspectives. If a reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team via [email protected].