Guest Experience Manager- Red Barn Winery

Over 40 years ago, we founded our family winery with an audacious dream – to redefine what’s possible for Canadian wine in the eyes of the world. With a deep commitment to the Okanagan region, and a relentless passion to produce wines that can stand alongside the best in the world, our wines are crafted with bold precision and an uncompromising respect for the diverse vineyards and micro-climates here.

Our culture is unapologetically fast paced, entrepreneurial, and results driven. Each team member is a storyteller and makes an impact on a family-owned business that is building a lasting legacy in the Canadian and International wine industry. Our people have relentless drive to always raise the bar, a genuine entrepreneurial spirit, a passion, and love for what we do, to all act like owners, and to constantly innovate. We act with a sense of urgency, do everything possible to always overdeliver for our customers, and treat each other with humility and authenticity.

We love what we do. We’re all in. It’s how we have accomplished great things. Like our amazing products and our brand, we want to tell you the exciting story of our winery, its growth, and our people. We’re on an amazing adventure and we want you to help write the next chapter with us. We are building a lasting legacy in the wine industry, and we’ve only just begun.

The Winery

What first started as a working barn and equipment storage unit hidden between the rows of Jagged Rock vineyard was later reimagined in a colourful way by world renowned architect, Tom Kundig, to create a commune of creativity for those who wish to sip inspiration. Red Barn, striking and stark, paves a pathway for those to wish to explore the uncharted and unknown with a crafted collection of rebellious, unoaked wines designed to disrupt the norm. Harnessing the greatness of South Okanagan terrain.

The Guest Experience Manager is responsible for providing vision and leadership that fosters efficient, quality, and superior luxury service visits. You will lead, develop, and execute exceptional winery service. You will be responsible for owning sales plans and elevate the overall winery experience by creating a climate of unsurpassed guest experiences that strengthen our brand and build lasting relationships.

What you'll do:

• Develop, implement, and execute luxury experiences that surprise and delight our guests
• Contribute to topline results consistent with team goals and objectives
• Manage inventory control and depletion of wine, packaging materials, collateral, etc.
• Own revenue drivers through all DTC channels including onsite visitation, offsite events, outreach, and club
• Recruit, train, and develop team members to deliver memorable moments
• Monitor, evaluate, and audit overall quality of service
• Analyze customer feedback and provide strategic direction to improve ratings

What you have:

• Bachelor’s Degree in Business, Hospitality, or related
• 5+ years experience in customer service, sales, or similar
• Track record of proven results in sales and customer service
• Excellent communication both written and oral
• Collaborator, creative storyteller and problem-solver with an entrepreneurial spirit and innovative drive to achieve great results

Why Join Us?

Mark Anthony is committed to hiring, engaging, and growing qualified, talented, and motivated team members at every level of our organization. We offer competitive compensation that recognizes individual and company performance. The typical hiring range for this position is $70,000 - $80,000 annually complemented by a bonus plan; the base pay is determined by market location and job-related knowledge, skills, experience, and education.

As part of our Total Rewards program, we are also proud to offer:

• Company-matched RRSP contributions
• Extended health and dental benefits, and mental health plans with 24/7 access to a primary care physician via Lumino Health
• Maternity & Adoption Leave Top Up and Paid Secondary Caregiver Leave
• Paid time off
• An extensive offering of world leading learning and development programs to empower your career development – in-person and digital offerings with internationally renowned resources like Franklin Covey and Lumina.

We are growing a lasting legacy in the beverage alcohol industry, with people first. Apply now!

Mark Anthony Group is an equal opportunity employer. We encourage applications from individuals of all backgrounds who are eligible to work in Canada. We thank all candidates for their interest in MAG and we will reach out to those candidates that are under consideration. If you are contacted for an interview and require accommodation during the recruitment process, please contact your recruiter.

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At Mark Anthony, we exist to Unearth the Extraordinary:

Our Purpose is not just a statement; it is a call to action that binds us together and ignites our passion for making a difference. It is the driving force behind why we do what we do every single day, connecting our global organization across all business units, roles, and locations. We are:

Best in Our Craft

We set the standard with a pursuit of excellence that can be found in everything from our products and processes to our plants and people.

Ambitiously Curious

We stay curious, dreaming big and navigating the unknown with an enduring belief in better.

Made With Humility

We bring humility, authenticity, fun, and support to every collaboration and celebrate wins as a team.

Daringly Disruptive

We disrupt the status quo, moving fast to seize opportunities and acting scrappy to stay ahead of industry giants.