Case Manager, Registered Nurse

CASE MANAGER, REGISTERED NURSE

Assertive Housing First Team (AHFT)

One (1) Bargaining Unit , Permanent Full-Time Position

Monday-Friday, 8:30am-4:30pm - Weekends required, typically 1 in 3, occasionally 1 in 4

Existing Vacancy

Compensation: $35.07/hour – 39.07/hour

About Cota

Cota is an accredited not-for-profit organization that has been providing community-based support to people living with mental health and cognitive challenges for over 50 years. At present, our wide array of services delivers much needed support to over 4,000 people/year who live with mental health challenges, psychogeriatric mental health conditions, acquired brain injuries, developmental disabilities, dual diagnoses and/or the experience of homelessness. These services include, but are not limited to, case management, supportive housing and adult day program services. A full listing of our services can be viewed on our website at https://cotainspires.ca/

Cota is presently seeking a dynamic and innovative individual to join our amazing team in the capacity of the role outlined within this posting. Followed by our mission to support individuals with mental health and cognitive challenges to live well within their communities, we strive toward a vision of a supportive, inclusive society where everyone has the opportunity to thrive. If you feel you have the skills and qualifications to perform the duties of this role while consistently exemplifying Cota’s values Hope, Respect, Dedication, Equity, Accountability, Collaboration and Innovation, we would love to hear from you.

Role Overview

The Case Manager, Registered Nurse provides case management support and care for the over all well-being of clients.

About The Team

This Case Manager, Registered Nurse (CM, RN) is a member of Cota’s Assertive Housing First Team (AHFT). AHFT is an interdisciplinary team of health care professionals comprised of a program psychiatrist, nurses, peer support specialists, addictions specialists, and mental health clinicians which provides support to adults (18+ years) who are homeless in the City of Toronto and are living with a serious mental illness. The interdisciplinary team works with individuals to find safe and affordable housing based on personal preferences and provides intensive interdisciplinary team supports to assist them in maintaining housing stability and their pursuit of personal recovery.

Primary Responsibilities

Clinical Skills

• Review referral information of applicants to the program, assess eligibility for the program and confirm acceptance of new service users into the program.
• Develop collaborative, supportive and therapeutic relationships.
• Complete comprehensive psychiatric and physical health assessment of the nature of each service user’s unique goals and needs through collaborative engagement with each service user, and their respective support networks.
• Provide guidance and assistance to each service user in relation to the development of both a personalized Safety Plan and a Recovery/Goal Plan.
• Provide health education to service users and team to promote health and well-being.
• Provide direct practical support, coaching and counsel to service users in their pursuit of identified goals and needs. 
• Support administration of medication program in collaboration with AHFT psychiatrist, including administration and delivery of medications and administration of intramuscular injections.
• Assisting service users with emergency and/or crisis needs as required/appropriate.
  
  

Documentation And Data Entry

• Documents all service user contacts/interactions in the appropriate chart according to Cota’s documentation guidelines and College standards.
• Assists with other data collection activities within the program, as determined by the Program Manager.
  
  

Administrative Tasks

• Participates in team meetings, provides input and ideas for improving services, efficiencies and ongoing program planning.
• Supports creation of team schedule and service user appointments.
• Participates in any research-related activities.
• Oversee distribution of daily meds to team members
• Reconciliation of weekly meds
• Liaison with pharmacy
• In Office nurse with some local community visits and or visits throughout the GTA when necessary
  
  

Education

Qualifications:

• Bachelor’s degree in nursing  
• Registered with the College of Nurses of Ontario  
  
  

Experience: 

• Minimum 2 years direct experience in community mental health nursing Experience working with clients with a concurrent disorder and those living in unstable housing situations or homelessness 
• Experience working in a community agency an asset  
  
  

Knowledge & Skills

• Conduct home visits and to exercise judgement with a high degree of autonomy.
• Establish supportive, trusting relationships with persons with a serious mental illness with respect for service users’ rights and preferences.
• Use problem-solving techniques to identify and assess need and develop appropriate intervention strategies.
• Assess mental health needs, physical health needs, functional capabilities and care options.
• Ability to make appropriate referrals to community physicians for further assessment and treatment and coordinate psychiatric and medical treatment.
• Offer groups and individual services to educate service users, families and other staff about health and wellness behaviours (e.g., diabetes management).
• Handle ambiguity to function effectively while dealing with competing priorities.
• Familiarity with the Ontario Mental Health Act and Mental Health Reform.
• Knowledge of Recovery as a guiding principle for assessing and developing treatment plans.
• Ability to work with agencies, hospitals and the broader community.
• Knowledge of trends and issues related to the delivery of services to a mental health client population.
• Excellent organizational and interpersonal skills.
• Excellent computer skills (e.g., Word, Excel, Microsoft Outlook).
• Ability to manage and adapt positively to an ever changing health care/work environment.
• Effective communication and written skills.
• Sound clinical knowledge and experience in case management with the targeted population, including individuals experiencing serious mental health issues, addictions, justice system involvement and homelessness.
• Demonstrated strong commitment to the right and ability of each person with a serious mental illness to live in community residences, work in market jobs, and have access to helpful, adequate, competent, and continuous supports and services.
  
  

Other: 

• Visits will be conducted in the service users’ homes, hostels, hospitals and other community settings.
• Weekend rotation: typically 1 in 3, occasionally 1 in 4
• Must have access to vehicle. (Please note that access to a vehicle means owning, borrowing, or renting the vehicle. Alternatively, using ride services, such as, Uber, cab, and taxies at no cost to Cota).
  
  

Other

• Visits will be conducted in the service users’ homes, hostels, hospitals and other community settings.
• Weekend rotation: typically 1 in 3, occasionally 1 in 4
• Must have access to vehicle. (Please note that access to a vehicle means owning, borrowing, or renting the vehicle. Alternatively, using ride services, such as, Uber, cab, and taxies at no cost to Cota).
  
  

Benefits

Upon successful completion of a three-month period of employment, permanent full-time and permanent part-time staff working more than 20 hours per week as well as temporary full-time (with a contract for at least 1 year) and temporary part-time staff (with a contract for at least 1 year and working more than 20 hours per week) will be eligible for employer-paid group insurance benefits. These employer-paid benefits will include:

• Extended health care
• Life insurance
• Accidental death and dismemberment insurance
• Dental care
• Travel assistance
• Vision care
  
  

Permanent full-time and permanent part-time staff working more than 20 hours per week are also required to enroll in employee-paid long-term disability coverage.

Application Details

Please complete the application below before October 14th, 2025 at 4:00pm.

Cota is deeply committed to promoting diversity, advancing equity and fostering a culture of inclusion. We are respectful of each individual's dignity, unique experience, potential and protected rights under the Ontario Human Rights Code. As an equal opportunity employer, we are dedicated to ensuring our workforce reflects the diversity of the communities that we serve.

Additional Information

Interview Process: Cota may choose to conduct parts/all of the hiring process virtually. Please note that as part of maintaining an agile workforce, all Cota staff may be required to be reasonably reassigned to support the operational needs of our essential services.

Screening Process: Please note that Cota uses AI to screen potential applicants for all roles.

We would like to thank all those that apply; however, due to high volumes of interest, only those selected for an interview will be contacted.

Thank you, Cota's HR Department.

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Hope, Respect, Dedication, Equity, Accountability, Collaboration, and Innovation are key values of Cota. We are dedicated to promoting a diverse and inclusive workplace, upholding dignity, and acknowledging each person's individual contributions and potential as an equal-opportunity employer. We uphold the Ontario Human Right Code and strongly encourage applications from people of color, women, Indigenous Peoples, people with disabilities, LGBTQ2S+ people, and others who provide various viewpoints. Cota ensures an accessible hiring process in line with the AODA principles, providing accommodations for applicants with disabilities. For any accommodation requests, please contact [email protected]