Operations Controls Consultant

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

This job is a first line risk and control function responsible for the implementation of Operational risk and control programs by delivering insights, guidance and constructive challenges on internal control deficiencies and risk exposures within National Claims.

The ideal candidate will collaborate with various AORs to gather and analyze claims data to identify trends or emerging risks that will facilitate informed risk and control discussions to ensure the efficiency and effectiveness of claims processes.

Who is Allstate:

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.

Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do. 

Benefits To Joining Allstate

• Flexible Work Arrangements
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Good Office program (receive up to 400$ back after purchasing office equipment)
• Student Loan Payment Matching Program for Government Student loans
• Comprehensive Retirement Savings Program with employer matched contributions
• Annual Wellness allowance to support employees with improving health and wellbeing
• Personal reflection day
• Tuition Reimbursement
• Working within the community and giving back!
  
  

Key Responsibilities

Risk Identification & Assessment:

• Lead and facilitate risk assessments using risk mitigation tools to manage and mitigate operational risk within the claims department recommending opportunities for improvement.
• Contribute to the enhancement of risk frameworks, methodologies, and tools.
• Assist in maturing the 1st line Claims Operations control function by proactively identifying, assessing, analyzing and documenting emerging operational risks, industry trends, and control gaps that may impact the Claims function.
  
  

Control Testing & Monitoring:

• Design and execute control testing programs to evaluate effectiveness of operational controls through walkthroughs and sample testing.
• Analyze current claims processes and identify areas for improvement to enhance efficiency and accuracy to drive process improvement initiatives.
• Utilize data analytics to identify, monitor, evaluate and implement the effectiveness of operational controls through key risk indicators and control metrics to identify trends or anomalies. 
• Track and monitor issues, incidents, operational losses, and near misses, ensuring root cause analysis and remediation.
  
  

Governance & Compliance:

• Ensure all claims processes comply with internal policies, industry standards, and regulatory requirements (OSFI, FSRA, IFRS 17, Solvency II, SOX etc.)
• Collaborate to ensure the completion of audits including Internal audits, business audits, regulatory, compliance and external audits with required data and evidence to align with National Claims objectives.
• Prepare and present reports on operational control performance, risk assessments, and regulatory compliance. 
• Ensure the integrity of risk and control data by implementing and monitoring operational controls, policies, and procedures within the Claims department.
  
  

Stakeholder Engagement & Education:

• Act as a liaison with external stakeholders including 2nd and 3rd lines of defense to manage risk and control matters.
• Partner with first line teams to educate and embed a strong risk culture.
• Act as a center of excellence and trusted advisor in Claims to ensure integrated and effective operational controls. 
• Provide training and support to claims staff on risk and control frameworks, tools, operational controls, best practices and procedures.
• Collaborate with IT, Legal, Finance, Compliance, Internal Audit, IT Risk and other teams on cross-functional initiatives.
• Act as key contacts regarding changes and new information relating to Internal Controls or regulatory requirements.  
  
  

Education:

• Advanced degree in Risk management or Business-related disciplines. Professional certifications (e.g. CRM, CRMP, FRM, CIP, CPA, CISA, CIA, CFA) are a plus. 
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
  
  

Skills & Experience

• 3 or more risk management and/or audit, operational risk/controls experience within the financial service industry (preferred).
• Knowledge of operational risk frameworks and regulatory guidelines (e.g. Basel, COSO, E-21, B-10, B-15, ISO 31000).
• Understanding of insurance industry regulations, products, services, processes, distribution and systems.
• Excellent verbal and written communication capabilities with proven experience to influence others.
• Advanced MS Office knowledge (Excel experience is an asset), Power BI, Visio reporting, Tableau and PowerPoint
• Advanced knowledge of business and risk technology systems such as Guidewire, Assist Plus, Archer, Resolver, IBM open pages etc.
  
  

Role Designation: Remote

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.