Administrator, Underwriting Operations Support

• Employer: iA Financial Group
• Office: 1080, Grande Allee West
• Location: Québec, Quebec
• Other Possible Location(s): Vancouver, British Columbia; Montreal, Quebec; Toronto, Ontario
• Job category: Customer Service and Administrative Support
• Job ID: JR10024344
• Job type: Temporary Job
• Apply before: 2025-10-21

Description

Job Title

Administrator, Underwriting Operations Support

Build the future with us

Are you driven by the underwriting operations sector and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As an Administrator, Underwriting Operations Support, you will play a key role in supporting clients and our partners.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you’ll accomplish with us

As an Administrator, Underwriting Operations Support, you’ll be at the core of our mission. Here are the main responsibilities:

1. Distribution of tasks

• Update LUS system with received requirements

• Search the system to match documents not automatically matched by the system

2. Follow-up and payment

• Follow up on requests submitted to reinsurers

• Respond to provider inquiries for APS requests by completing required actions (e.g., requesting a hand-signed medical authorization)

• Make payments for requirement requests to other insurers

• Manage emails in the team inbox

3. Underwriting administrative support

• Perform MIB code searches and requests

• Modify MIB codes based on information provided by underwriting

• Make requests for sharing medical requirements with different insurers

• Submit and follow up on summary requests for lengthy medical records

• In collaboration with underwriting, draft explanatory letters for refusals to clients’ physicians

• Make policy cancellation requests

What could accelerate your success in this role

We’re looking for someone who:

• Is known for their curiosity, attention to detail, and rigor

• Has 2 years of experience in a similar role

• Holds a diploma in a relevant field

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence;

• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;

• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;

• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

and get ahead of your career, where your talent really belongs!

Still unsure about applying?
At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!

• For positions posted in British Columbia:

The typical hiring range for this position is between 49,176 and 61,468 CAD per year; the base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role. At iA, we are committed to offering a fair, equitable, and market-based compensation structure. Our market data is updated annually to reflect the most current market conditions.

Invest in your talent by joining our team

See why so many people choose iA!

Company Overview

iA Financial Group is the strength of a company with a human side, with its over 10,000 employees. Together, we have earned the trust of our more than five million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $235 billion in assets, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 130 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

Our commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, write to us. Someone from our team will be happy to assist you.

Administrator, Underwriting Operations Support

Build the future with us

Are you driven by the underwriting operations sector and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As an Administrator, Underwriting Operations Support, you will play a key role in supporting clients and our partners.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you’ll accomplish with us

As an Administrator, Underwriting Operations Support, you’ll be at the core of our mission. Here are the main responsibilities:

1. Distribution of tasks

• Update LUS system with received requirements

• Search the system to match documents not automatically matched by the system

2. Follow-up and payment

• Follow up on requests submitted to reinsurers

• Respond to provider inquiries for APS requests by completing required actions (e.g., requesting a hand-signed medical authorization)

• Make payments for requirement requests to other insurers

• Manage emails in the team inbox

3. Underwriting administrative support

• Perform MIB code searches and requests

• Modify MIB codes based on information provided by underwriting

• Make requests for sharing medical requirements with different insurers

• Submit and follow up on summary requests for lengthy medical records

• In collaboration with underwriting, draft explanatory letters for refusals to clients’ physicians

• Make policy cancellation requests

What could accelerate your success in this role

We’re looking for someone who:

• Is known for their curiosity, attention to detail, and rigor

• Has 2 years of experience in a similar role

• Holds a diploma in a relevant field

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence;

• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;

• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;

• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

and get ahead of your career, where your talent really belongs!

Still unsure about applying?
At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!

• For positions posted in British Columbia:

The typical hiring range for this position is between 49,176 and 61,468 CAD per year; the base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role. At iA, we are committed to offering a fair, equitable, and market-based compensation structure. Our market data is updated annually to reflect the most current market conditions.

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