Key Account Manager
GardaWorld
Date: 11 hours ago
City: Toronto, ON
Contract type: Full time

Ready to drive growth and lead strategic client partnerships?
Join a global leader in security solutions and help shape the future of client partnerships.We’re hiring a Key Account Manager to oversee GardaWorld’s most strategic customers across multiple industries. This role is responsible for expanding business opportunities, ensuring service excellence, and building long-term executive-level relationships.
You will act as the primary liaison between GardaWorld and senior client stakeholders — leading strategic reviews, presenting performance updates, and ensuring security solutions align with client objectives. This position requires a strong mix of relationship management, business development acumen, and financial oversight.
What’s in it for you
Join a global leader in security solutions and help shape the future of client partnerships.We’re hiring a Key Account Manager to oversee GardaWorld’s most strategic customers across multiple industries. This role is responsible for expanding business opportunities, ensuring service excellence, and building long-term executive-level relationships.
You will act as the primary liaison between GardaWorld and senior client stakeholders — leading strategic reviews, presenting performance updates, and ensuring security solutions align with client objectives. This position requires a strong mix of relationship management, business development acumen, and financial oversight.
What’s in it for you
- Competitive salary
- Career growth in a global security organization
- Leadership role with strategic account management scope
- Opportunities to collaborate with senior leaders across industries
- Act as the primary point of contact for assigned key accounts within defined verticals
- Lead client engagements, including Quarterly Business Reviews (QBRs) and annual strategic meetings
- Partner with Business Development to identify and pursue account growth opportunities
- Develop and execute account plans in collaboration with internal teams and regional leadership
- Manage contract renewals, SLA performance, and RFP responses
- Monitor account financial performance to ensure profitability and accuracy
- Resolve escalations and implement corrective actions to drive continuous improvement
- Collaborate with security experts to deliver assessments and tailored client solutions
- Bachelor’s degree in Business, Management, or related field (asset)
- 7–10 years of experience in key account management, business development, or client services
- Experience in the security industry or verticals such as Commercial Properties, Distribution & Transportation, Retail, Banking, or Public Administration (preferred)
- Strong knowledge of contract management, SLA oversight, and RFP processes
- Proven success building executive-level client relationships and driving strategic growth
- Financial acumen with experience analyzing account performance and profitability
- Excellent written and verbal communication, negotiation, and presentation skills
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