Client Services Specialist

Position Information

Title Client Services Specialist
Job Status Auxiliary
Position Overview The City of North Vancouver is the urban core of the beautiful North Shore and has a long-term vision to be “The Healthiest Small City in the World”, with five key priorities to be a City for People, a Liveable City, a Vibrant City, a Connected City and a Prosperous City The Corporate Services Department – Information Technology Division is looking for an auxiliary Client Services Specialist to work in the IT Service Desk supporting the City’s business unit staff
Responsibilities Reporting to the Manager, IT Infrastructure & Operations, you will be responsible for responding to requests from staff to provide front-line problem solving and user support relating to computers, hardware, software and telephones, both mobile and office. You will investigate, assess and resolve problems and refer more complex issues and unresolved software and communications problems, and hardware malfunctions, to vendors or other specialists and/or IT staff. You will also install equipment, components, software and perform updates; provide hands-on assistance and orientation to users, and prepare and maintain a variety of user and support documentation on a regular, day-to-day basis. The work location is North Vancouver City Hall
Requirements You will have completed a Certificate in Information Technology or a related discipline or an equivalent combination of training and experience. You will be proficient in identifying and resolving hardware and software problems and in the operation of communications for networked microcomputer systems. In addition, you will be familiar with the installation and configuration of networked equipment and related technology. You are a team player with proven communication, troubleshooting, and prioritization skills. A good understanding of the municipal environment and recent experience in Windows, Microsoft Office, records and document management systems, Active Directory, and telephone systems would be assets
Compensation $40.74 per hour + 12% in lieu of benefits (Pay Grade 23 – January 2024 rates)
Hours of Work Auxiliary, hours will vary
Additional Information
How to Apply If you are passionate about making the City of North Vancouver an even greater place to live, work and play, apply on-line through the Career Portal at www.cnv.org by October 21, 2025.
We are committed to being an inclusive employer— one that reflects the diversity of our community and values the unique contributions of each person.
Guided by our core values and Council’ s vision for an open and inclusive city, we work to create respectful, safe, and accessible workplaces. We regularly review and improve our hiring practices to help identify and remove barriers. Through ongoing learning, we continue to address any that remain.
We welcome applications from all qualified candidates. If you need an accommodation during the selection process, or are having trouble completing or submitting your application, please contact us at [email protected]. We’ re here to support your full participation.
Thank you for your interest in the City of North Vancouver.
We respectfully acknowledge that we live and work on the traditional and unceded territories of the Sḵ wx̱ wú7mesh Úxwumixw (Squamish Nation) and sə lilwə taɬ (Tsleil-Waututh Nation). The City of North Vancouver is committed to Reconciliation with these Nations, who have lived on these lands since time immemorial.