Shift leader - The Boss

Shift Leader – The Boss (Banff, AB)

The Boss is a casual fine dining restaurant in the heart of Banff, offering a menu that boasts great food sourced locally from within Canada, from elevated burgers and shareables to creative cocktails and seasonal specialties. We take pride in great food, friendly service, and a warm, welcoming atmosphere.

The role would begin training as soon as possible, with hours increasing during the Holiday period & Summer Season. Candidates brought on board would be required to go through a training course, and display knowledge of our Brand, Food, and Beverages post training.

The Role:

We’re looking for a motivated and dependable Shift Leader to join our team. The ideal candidate has strong leadership skills, thrives in a fast-paced environment, and leads by example to ensure smooth daily operations.

Responsibilities:

• Support day-to-day restaurant operations and ensure service standards, food & beverage standards, and brand identity are met.
• Support our Server, Host, and Expo team demonstrated through understanding and execution of the applicable routines.
• Assist with opening or closing duties, including some shifts as the Manager on floor, or support leader; working closely with the Restaurant Manager or General Manager.
• Communicate effectively between front and back of house
• Maintain a positive, professional, and guest-focused atmosphere, including conversing with tables, quality checking guests, and resolving any guest complaints ensuring satisfaction
• Oversee completion of Side Duties and Allocation of server sections.
• Maintain labor costs through following our schedule and proforma, and shift times.

Qualifications:

• Previous supervisory or leadership experience in hospitality (restaurant experience preferred)
• Strong communication and organizational skills
• Ability to stay calm and focused under pressure
• Flexible availability, including evenings, weekends, and holidays
• A genuine passion for hospitality and teamwork
• Experience with OpenTable
• Worked with Micros Symphony or similar point of sales systems

What We Offer:

• $20/hr. starting wage with opportunity to increase
• Monthly tip-out based on hours worked in management
• Opportunities for growth within our restaurant group in management
• Management meal during shift worked, staff discounts, friends & family discount benefits
• Supportive, upbeat workplace culture in the heart of Banff
• Set schedule with commitment to hours during slower seasons.

If you are interested in the position, please apply through your selected web portal, or by emailing '[email protected]'