Service Administrator - Temporary
CBRE
Date: 6 hours ago
City: Kamloops, BC
Contract type: Full time

Kamloops - British Columbia - Canada
Summary
The Service Administrator (SA) is responsible for all aspects of service delivery, as directed by Management and/or Administrative Coordinator. This position is the key interface between the customer, service provider, Operations Centre and internal CBRE/A FSI service delivery personnel. The SA ensures all relevant information is maintained and that all necessary communications are maintained. The SA is responsible for first line management of work orders, purchase orders, systems data, and related administrative duties such as compiling reports. The SA works according to established guidelines as set out by Management and/or Administrative Coordinator.
Key Duties and Responsibilities
Knowledge & Skills
LICENSES AND/OR PROFESSIONAL ACCREDITATION
PHYSICAL ASSETS/INFORMATION MANAGEMENT
FINANCIAL RESOURCES
This is a unionized role with the BCGEU governed by a Collective Bargaining Agreement. This is a 35 hour per week position and the rate of pay for this role is $35.69/hour. As this is a temporary role, it is not eligible for participation in the Public Service Pension Plan or Extended Health and Dental benefits. There will be compensation in lieu f benefits at a rate of $0.58 per hour worked, as well as 6% in lieu of vacation.
Equal Employment Opportunity Statement: CBRE is an equal opportunity employer who welcomes and encourages application from all persons regardless of race, creed, ancestry, national or ethnic origin, colour, age, religion, sex, sexual orientation, family status, gender identity or expression, disability or any other status or condition protected by applicable federal, provincial or territorial law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individual with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected] or via telephone at Via telephone at +1 866 388 4346 (Canada) and +1 866 225 3099 (U.S.)
Service line: GWS Segment
Summary
The Service Administrator (SA) is responsible for all aspects of service delivery, as directed by Management and/or Administrative Coordinator. This position is the key interface between the customer, service provider, Operations Centre and internal CBRE/A FSI service delivery personnel. The SA ensures all relevant information is maintained and that all necessary communications are maintained. The SA is responsible for first line management of work orders, purchase orders, systems data, and related administrative duties such as compiling reports. The SA works according to established guidelines as set out by Management and/or Administrative Coordinator.
Key Duties and Responsibilities
- Processing service requests received by telephone, e-mail and maintaining a database of such requests to meet reporting and analysis
- Review of demand work orders to determine if billable or non-billable
- Preparation and communication of PO’s to managers and suppliers; receiving of PO’s to approve payment for work completed at the
- Administrating and monitoring service contracts and reviewing vendor/contractor performance and value for cost
- Establishes and maintains working relationships with Clients and service providers
- Responsible for supporting and training new Team Members in SA role.
- Responsible for acquiring information for vendor setup, including security clearances for new vendors.
- Support environment, health and safety process as required basis
- Support the Quality Management program by providing reporting from systems as needed.
- May be responsible for the collection of technical data and the maintenance of databases
- Generates regular and ad hoc reports for the portfolio, as required
- Researches and coordinates data to prepare Work Orders and Requests for Approvals and Services;
- Processes invoices including checking for accuracy and forwarding for approval;
- Receives cheques for contract documents, Performance Bonds, Statutory Declarations, and Certificates of Insurance;
- Other duties as assigned.
Knowledge & Skills
- Excellent interpersonal skills
- Strong customer-oriented skills
- Good communication skills (verbal/written)
- Ability to multitask
- Analytical and problem solving skills
- Ability to work independently
- Good computer skills, proficiency in use of Microsoft Office Suite and other related software, would be an
LICENSES AND/OR PROFESSIONAL ACCREDITATION
- Must meet Enhanced security clearance requirements (if required)
- Preferred CMA/CGA/CA or minimum equivalent training and experience
- Position is not responsible to provide direct supervision.
- Make recommendations on budget issues, accounts payable/receivable issue, expense reports and
PHYSICAL ASSETS/INFORMATION MANAGEMENT
- May operate a Company issued vehicle in alignment with CBRE/AFSI and/or any other applicable Policies
- Operate and maintain equipment and use of tools in alignment with CBRE/AFSI and/or any other applicable
- All applicable IT assets to be used in alignment with CBRE/AFSI and/or any other applicable Policies and
FINANCIAL RESOURCES
- All financial decisions/purchases to be made in alignment with CBRE/AFSI and/or any other applicable
- Ensure timely and accurate submission of reports/transactions related to authorized expenditures
This is a unionized role with the BCGEU governed by a Collective Bargaining Agreement. This is a 35 hour per week position and the rate of pay for this role is $35.69/hour. As this is a temporary role, it is not eligible for participation in the Public Service Pension Plan or Extended Health and Dental benefits. There will be compensation in lieu f benefits at a rate of $0.58 per hour worked, as well as 6% in lieu of vacation.
Equal Employment Opportunity Statement: CBRE is an equal opportunity employer who welcomes and encourages application from all persons regardless of race, creed, ancestry, national or ethnic origin, colour, age, religion, sex, sexual orientation, family status, gender identity or expression, disability or any other status or condition protected by applicable federal, provincial or territorial law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individual with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected] or via telephone at Via telephone at +1 866 388 4346 (Canada) and +1 866 225 3099 (U.S.)
Service line: GWS Segment
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