Product Manager, Lifecycle and Optimization

AT NDI, THE WORK YOU DO HERE MAKES A DIFFERENCE.

Every day, we help shape the future of healthcare. We design and build 3D tracking systems that equip medical devices with advanced spatial navigation technology, delivering greater accuracy, performance, and confidence in procedures where precision is critical. Since 1981, we’ve partnered with leading OEMs and research institutes to push the boundaries of surgical navigation. Our optical and electromagnetic technologies are trusted in procedures ranging from orthopaedics and spine surgery to cardiac interventions and radiation therapy.

Whether you're designing systems, supporting customers, or enabling the teams behind them, your work matters. It brings clarity to healthcare and helps improve outcomes for patients around the world.

THE IMPACT YOU’LL MAKE:

We are seeking an experienced Product Manager to oversee and optimize our full product portfolio. This role ensures the health, efficiency, and quality of our optical and electromagnetic tracking products while driving continuous improvement globally. As a key member of the Global Product Management team, you will act as the product expert, support customer-facing teams, and collaborate with cross-functional partners to enhance product performance and lifecycle management, maintaining our market-leading position.

HOW YOU’LL CONTRIBUTE:

• Serve as the product expert for our entire portfolio, acting as the first line of contact for customer-facing teams including Customer Experience, Product Integration, and Sales.
• Drive continuous improvement by capturing and analyzing customer feedback to identify opportunities for product enhancements and roadmap recommendations.
• Lead strategic corporate initiatives, including the Global Epicor Project, ensuring unified part numbers, descriptions, and accurate product data across all systems globally.
• Champion comprehensive Product Health Checks for both optical and electromagnetic portfolios, collaborating with Operations, R&D, and Quality teams to ensure product excellence.
• Manage end-of-life planning for product discontinuation, including phase-out strategies, customer communication, and seamless migration options for existing users.
• Optimize sustaining engineering activities by working closely with R&D teams globally to manage and prioritize hardware, software, firmware, and disposable product improvements.
• Support knowledge dissemination throughout the commercial organization, ensuring teams have the expertise needed to serve our customers effectively.
• Collaborate closely with the Quality Team to maintain product quality by addressing quality issues and implementing corrective/preventive actions.

EDUCATION AND PROFESSIONAL QUALIFICATIONS:

• Bachelor's degree in Mathematics, Science, Engineering, or Business; advanced degree preferred.
• Minimum 5+ years in Product Management with proven success in managing complex product portfolios.
• Strong experience in product lifecycle management and optimization strategies.
• Strong knowledge and understanding of medical technology products, including their features, applications, and impact on healthcare or clinical operations.

ADDITIONAL STRENGTHS:

• Strong project management and organizational skills with the ability to synthesize complex data into actionable insights.
• Experience navigating complex organizational workflows, with the ability to coordinate across multiple teams and processes to support efficient product implementation and use.
• Outstanding interpersonal and communication skills to work effectively with global teams and stakeholders.
• Exceptional ability to collaborate across departments and influence without direct authority.
• Proven ability to balance short-term optimization with long-term strategic planning.

THE BENEFITS OF JOINING OUR TEAM

• Competitive pay with a 4% RRSP match to help you plan for the future.
• A comprehensive benefits package that supports your health and well-being.
• Company-wide bonus program and regular salary reviews.
• Employee Stock Purchase Plan offering discounted company shares to help you invest in and benefit from our growth.
• A 37.5-hour work week with a hybrid work model available where responsibilities allow.
• Receive 15 vacation days starting on day one, plus a paid holiday shutdown in December to recharge before the New Year!
• A calendar full of employee social events and engagement activities to keep us connected.
• Professional and personal development support designed to foster your continuous growth and career advancement.
• Work where your contributions are valued — as a multi-year winner of Waterloo Region’s Top Employers and the 2025 Chamber of Commerce Business of the Year, we’re recognized for putting people first and fostering a culture of collaboration and excellence.
• Part of a growing global company with offices in Waterloo, Vermont, Germany, and Hong Kong.
• Conveniently located near GRT and ION transit stops, with free on-site parking available.

If you’re looking to join a collaborative and curious team—guided by integrity, bold thinking, and a commitment to doing things right—this could be the team for you. We believe in supporting one another and working together to find creative solutions. You’ll be surrounded by people who are passionate about what they do and driven by work that truly makes a difference.

If this sounds like the right fit for you, we invite you to apply online and introduce yourself.

We thank all candidates for their interest in joining NDI; however, only candidates invited for an interview will be contacted. Agency calls will not be accepted. For more information about NDI and this position, please visit our website: www.ndigital.com.