Client Experience Specialist

At Kepler Academy you have an opportunity to be a part of Edmonton and area’s largest childcare provider.

An organization that puts people first, supports growth, offers health & wellness initiatives, strives for a positive workplace culture, and a competitive full compensation package. Which includes:

• Paid sick and wellness days
• Paid vacation days and additional stat holidays
• Group Benefit plan including health, dental, and life insurance
• Employee perks and discounts with local partnerships
• Paid education and internal growth opportunities
• Employee discounted childcare at Kepler Academy
  
  

What do we need from you?

The Client Experience Specialist will ensure current and new clients (families and children) of Kepler Academy have a positive overall enrollment experience. This role will deliver exceptional ongoing support to customers and prospects, identify their needs, and provide advice and guidance that is in the best interests of families.

This is a part-time position, working approximately 4 hours per day, Monday through Friday, between the hours of 10:00 a.m. and 4:00 p.m.

What will you do?

• Answers Kepler Academy’s main phone line, responding to all incoming client emails, inquiries, and tour requests as a central point of contact
• Provides a positive and enthusiastic client service experience, building relationships and supporting families with questions and concerns
• Guides potential clients through the enrollment process, including entry of payments into software system
• Accurately enters information in software
• Maintains and updates client and centre records, providing basic administrative support
• Offer enrollment to clients, both those on centre waitlists, and to new inquiries
• Support Centre Directors with qualifying, following up and closing leads
• Additional tasks on an ad hoc basis to support the overall objectives of the business
  
  

Required Qualifications to Work at Kepler Academy:

• 2-5 years' experience in customer service
• Excellent communication skills, both written and verbal
• Proficient in Office 365, OneDrive, and SharePoint
• Experience using CRM programs is an asset
• Excellent organization and time management skills
• Excellent written and spoken communication skills
• Knowledge in the daycare industry is an asset
• Vulnerable Sector Police Information Check issued within the past 6 months
  
  

Do you not meet the minimum requirements? We still want to hear from you! We are always excited to hear from individuals excited to be part of the childcare industry.

Kepler Academy welcomes people from all backgrounds and walks of life, which is reflected in our largely diverse community of Kepler Academy employees. Kepler Academy is proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants.

Join our extraordinary team today and be part of a Top Choice Childcare organization!