Senior Manager, IM/IT Operations (Project Director)

CFMWS – WHERE PURPOSE MEETS PASSION!

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

THE ROLE

The Project Director – Identity Management (IAM) will lead the project of enterprise wide IAM initiatives through out the 3 project gates, including strategy, architecture, implementation, and governance. This role is responsible for defining and driving the organization’s core identity management systems and initiatives in collaboration with senior management and stakeholders. The Project Director will oversee IAM operations and projects, provide strategic advice to senior management, and ensure solutions align with security best practices, regulatory requirements, and the IS Division’s objectives.

Key responsibilities include:

Leading large-scale IAM projects, including concept definition, requirements analysis, design, and implementation.

Establishing the vision for IAM systems and driving adoption of modern identity solutions (SSO, MFA, access provisioning, lifecycle management).

Ensuring compliance with relevant regulations (GDPR, ISO, ITSG) and internal security policies.

Managing project scope, schedule, and budget, and collaborating closely with project managers and cross-functional teams.

Overseeing vendor management, contract negotiation, and integration of IAM platforms (e.g., Azure AD, Okta, Ping Identity) with enterprise systems.

Providing strategic guidance on identity governance, access management, and risk mitigation.

Reviewing budget proposals and recommending changes as needed.

Qualifications Needed

Education, Certifications and Licenses

College diploma or certificate in Business Administration, Computer Engineering, Computer Science, Mathematics or a related field AND several years of experience in information management and information technology or a related field

Professional certifications such as CISSP, CISM, CIAM, or equivalent are preferred.

Experience

Leading the delivery of IAM initiatives and solutions.

Managing IAM platforms (Azure AD, Okta, Ping Identity, etc.), SSO, MFA, and access provisioning.

Planning, evaluating, and advancing IAM, network, and security projects.

Developing requirements for core IAM systems and managing the product development lifecycle.

Managing stakeholders and third-party providers in IAM environments.

Delivering distributed IAM systems and integrating with enterprise applications.

Negotiating and managing contracts for IAM services.

Preparing technical and business documentation related to IAM.

Managing project lifecycle, scope, and change in multi-technology environments.

Developing and executing Request for Proposal (RFP) processes for IAM solutions.

Personnel and budget administration.

Competencies, Skills And Abilities

Security, privacy, and risk management.

Client focus, organizational knowledge, communication, innovation, teamwork, and leadership.

Stakeholder engagement and change management.

Language Requirements

English or French Essential, Bilingual (English and French) an asset

Reading: Advanced

Writing: Functional

Oral: Advanced

Benefits Available

Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance and disability insurance.

Work Life Balance: Flexible work options and a wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning: Group Savings Plans.

Learning and Development: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.

Perks: Discounts through CF One Member Appreciation.

Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits

Other Information

This is a hybrid position with an assigned work location allowing the employee to work partly from a corporate office and partly from a home office in accordance with the CFMWS Flexible Work Options Policy, and with approval from the direct manager.

The selection process will be done virtually.

This position is a two-year term.

START DATE

As soon as possible

INCLUSION AND ACCOMMODATION

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Ontario