Engagement Manager

Description

You are organized, driven, and thrive in an ownership position.

The Engagement Manager with Boldsky Creative Studio serves as the single point of contact for clients which can consist of Syneos Communications agencies, other Syneos Health companies, and/or direct clients. This role will lead project execution from start to finish and, when needed, assist account teams in defining project parameters and participate in creative ideation sessions and/or tactical recommendations. This role will also partner with the Creative Core team to ensure the proper integration for projects. For clients, the Engagement Manager acts as a holistic business partner, ensuring the studio delivers on their needs and expectations. This role is accountable to ensure client satisfaction.

Client/Business Management

• Builds, maintains and nurtures the client relationship with key stakeholders (across disciplines).
• Responsible for client satisfaction and will work with appropriate studio leadership to address any concerns or issues with studio performance, personnel or potential client issues.
• Primary escalation for quality issues, workflow gaps or general performance concerns.
• Participates in creative ideations sessions and/or tactical recommendation brainstorming as needed (in collaboration with the Creative Core)
• Acts as an advocate for our business and continually builds awareness
• Ensures organization is aware of all studio capabilities (across the entire network) which includes: Capability presentations, recent work presentations and other connections points that builds awareness.

Intake

• Acts as a gate keeper for all in-coming projects ensuring project request is clearly defined and provides all necessary information
• Directs projects to the appropriate team (studio or Creative Core) or discipline lead for specialty groups (Content Production, Technology) who will resource manage the project to the appropriately resource
• Represents studio in key milestones such as triage and intake meetings, project status meetings, project planning/scoping, etc.
  
  

Execution

• Develop project estimates, timelines, and resources based on deep familiarity of program management and the trajectory of client partnership.
• Manage the day-to-day workflow of deliverables based on approved scope of work.
• Define “how” and “when” and empower teams to deliver against shared expectations and goals.
• Manage and oversee the project budget through regular tracking, reporting, and problem solving.
  
  

Qualifications

• Pharmaceutical industry experience, required
• Marketing/advertising/PR cross-channel creative execution and production experience, required
• Excellent interpersonal and communication skills
• Proven leadership skills to manage group dynamics and difficult situations, and steer clients in the right direction
  
  

Desired Qualifications

• Previous creative studio experience, preferred
• Understands how to manage multiple clients, projects and priorities in a well-organized manner, proactively anticipating issues.
• Knows how to instill strong morale amongst resources, fostering open and honest dialogue with resources and clients, and defines successes as it relates to the team and overall company benefit
• Spanish-language proficiency, preferred
  
  

The annual base salary for this position ranges from $90,000 to $105,000. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include eligibility to earn commissions/bonus based on company and / or individual performance.

At Syneos Health Communications, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Boldsky Creative Studio supports more than 12+ Syneos Health marketing and communication agencies as well as direct-to-customer engagements. We function as the agencies' creative execution and production arm, implementing their creative vision. As part of Syneos Health, our agencies — consisting of leading brands and experts in advertising, branding, public relations, managed markets and medical communications — are engaged in every point of influence in health, providing real-world insight into markets and audiences in ways that no other partner could.

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Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)