Program Analyst/Coordinator

Job Brief

This role drives the City’s digital transformation by leading major IT initiatives and ensuring technology investments deliver value aligned with corporate priorities.

Employment Status

Permanent Full time

Union

CUPE 855 Inside

Open To

Internal/External Applicant(s)

Closing Date

19/10/2025

Duration (if Temporary)

N/A

Job Title Program Analyst/Coordinator (Revised Posting)

• Individuals who previously applied for this position need not reapply unless they have since acquired additional project coordination experience.
  
  

Salary $43.80 (2025)

Reports to Supervisor, IT Business Relations

Department Corporate Services

Hours Full-Time Permanent , Normal working hours are 35 hours per week (Must be willing to work varied hours: day, afternoon, evenings, and weekends)

Other Combination of general office environment and occasional off-site travel. Attend Meetings, conferences and departmental emergency situations, which may be outside of normal business hours. Ability to exert up to 8.9kg (20lbs) of force occasionally, and/or up to 4.4kg (10lbs) of force constantly to move objects

Position Summary

This position supports the advancement of the City’s digital transformation by leading and delivering large, complex IT programs and projects. Approximately 50% of the role is dedicated to leading and delivering enterprise-wide IT initiatives with a focus on applications, digital platforms, and business process transformation. Responsibilities include providing functional leadership in portfolio governance, intake, and resource alignment to ensure technology investments deliver measurable value aligned with corporate priorities.

Essential Duties

• Lead and deliver enterprise-wide IT programs and projects focused on digital services and business process change, ensuring successful outcomes for internal and external customers
• Drive organizational change management activities to support system adoption, business process alignment, and cultural readiness across departments
• Coordinate and support the planning, execution, and prioritization of enterprise-wide IT programs and projects across departments, ensuring alignment with corporate objectives and technology strategy
• Oversee the intake and business case evaluation process for technology project requests, facilitating discovery sessions, analyzing business needs, and assessing feasibility to support strategic alignment and coordinated investment decisions
• Administer and enhance the City’s Project Portfolio Management (PPM) system, including configuration, reporting, training, and user support, to enable effective portfolio tracking, governance, and performance monitoring
• Support financial planning and tracking of resources for the technology portfolio, including budget development, procurement strategy, and contract administration to ensure cost-effective, transparent delivery of technology initiatives in collaboration with management and the Treasury Division
• Support IT governance processes and stakeholder engagement initiatives, promoting accountability, collaboration, and alignment across departments and with external partners to support successful program delivery and change adoption
• Drive continuous improvement and innovation by researching industry trends and evaluating emerging technologies, including Artificial Intelligence (AI) and automation, to inform portfolio strategy and enhance delivery models and stakeholder engagement
  
  

Qualifications

• Post-secondary advanced diploma or general degree in Business, Technology, Project Management or a related field
• Minimum seven (7) years of related progressive experience, preferably in a government or public sector environment
• Demonstrated education or training in project management principles and practices, equivalent to the successful completion of a recognized course
• Strong understanding of project, program and portfolio management, project intake, Organizational Change Management, resource management, Information Technology Infrastructure Library (ITIL), and Agile techniques
• Proven experience delivering application development, enterprise software implementation, or business transformation projects
• Demonstrated ability to coordinate cross-functional teams and support collaboration across diverse stakeholders
• Demonstrated time-management skills with the ability to prioritize workloads and meet deadlines with minimal supervision
• Possess and demonstrate the knowledge, skills and personal attributes as described in the key performance competencies outlined below
• Demonstrated proficiency in Microsoft Office suite of applications, audio/video conferencing, the internet and any other related software
• Possess and maintain a valid Ontario Class “G” Driver’s Licence or the ability to frequently attend work related activities at various sites within the municipality or at other sites within Ontario
• Upon a conditional offer of employment, a Criminal Record Check will be required
  
  

Accommodation

Accommodation requests will be reviewed on an individual basis in compliance with Ontario’s Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) and any other Federal or Provincial legislation.