Administrative Support 09 - Nephrology Clinic

Position Details

Posting #: 32541
Department: Nephrology Clinic
Employee Type: Regular, Part Time
If Temporary, Number of Weeks:
Union: CUPE
Openings Remaining: 1

Schedule

Work Days: Monday to Friday
Time of Day: Days
Shift: 7.5 hour
Shift Start: 8:00, 8:30 Hours are subject to change based on operational requirements.
This position may be scheduled at any of the following sites: Charlton Campus (Hamilton Downtown), Marquis House, St. Joseph’s Lifecare Centre (Brantford)

Application Dates

Opening Date: 09/10/2025
Closing Date: 16/10/2025 Applications must be received online by 12:00 midnight on the Closing Date

Position Description

POSITION SUMMARY:
This position provides administrative support to the Nephrology and specialty clinics in the Kidney Urinary program. Serving as a liaison with patients, other departments/hospitals, staff and outside agencies, the incumbent ensures that all operational functions of the clinic are handled with efficiency, professionalism, and confidentiality. This position may be required to work out of the Brantford Satellite Clinic.

• Completion of a 2-year post secondary program in medical office administration.
• Medical terminology certificate
• Over 6 months and up to one year providing administrative support in a hospital clinic setting
• Intermediate skill level in MSWord, MSExcel, data entry, typing, medical spelling and spelling.
• Clerical testing may be required as part of the selection process.
• Ability to communicate effectively and tactfully, both in person and by telephone.
• Maintain excellent interpersonal relationships while handling multiple tasks, frequent interruptions and stressful situations.
• Demonstrated ability to work effectively in a busy interdisciplinary environment, displaying a pleasant, courteous disposition.
• Good work performance and a good attendance record are essential.
• Maintain confidentiality

• Schedules patient appointments and referrals, booking any required or follow-up tests/procedures through appropriate departments (e.g. blood work, phlebotomies, biopsy, x-ray, ultrasounds).
• Prepares clinic charts for each day, ensuring that all pertinent patient information is charted and stamped correctly (e.g. bloodwork, progress notes, prescriptions).
• Triages incoming calls to clinic and unscheduled visits, answering immediate concerns, and referring other calls as required. This includes mail distribution and faxes.
• Ensures all filing is up to date for clinic appointments and required chart abstraction complete.
• Performs patient follow-up for any missed appointments.
• Completes weekly clinic statistics and monthly census reports.
• Orders all clinic and office supplies following departmental processes.
• Obligation to review and commit to applicable departmental and hospital policies and procedures.
• Assists with other clinic duties as delegated by the Nurse Manager.
• All other duties as assigned.

WAGE RATE:
$28.87...$30.14...$31.37
(plus 14% in lieu of benefits)

St. Joseph’s Healthcare Hamilton (SJHH) is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all our programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values of SJHH.

We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHH is committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process.