Customer Service Representative - Collision
Boyd Autobody & Glass
Date: 8 hours ago
City: Red Deer, AB
Contract type: Full time

Company: Boyd Autobody
At Boyd Auto Body & Glass, we have been providing quality workmanship on every collision repair for over 30 years. As part of The Boyd Group, we have numerous locations throughout Western and Central Canada. We provide the knowledge and equipment you need to excel on our team. We also invest in our employees, offering training sessions and assisting with certifications. If you're looking for a new opportunity, we provide career growth, an excellent benefits plan, RRSP matching, and competitive compensation.
Benefits That Drive Your Success
Boyd Auto Body & Glass offers comprehensive benefits as an industry leader, including:
The Customer Service Representative is responsible for providing an exceptional customer experience, in person, over the phone and emails. They manage working relationships with customers and insurance partners while providing administrative support for the repair facility team.
Key Job Responsibilities
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.
#BACSR
Compensation Details
Hourly
$19 - $22 per hour
Compensation Is Commensurate With Skill, Education And Experience.
Your Success is Our Priority
We believe in investing in our people. From day one, you'll join a professional atmosphere with great working conditions and dynamic leadership. You'll also have access to comprehensive benefits that support your well-being and financial goals, with medical, prescription drug, dental, and vision benefits effective after one month of employment. We're dedicated to providing ongoing training and clear paths for career advancement, ensuring you have the tools and opportunities to excel in the exciting and evolving collision repair industry.
Boyd Auto Body & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information, creed, marital status, or any other consideration prohibited by law or by contract.
AI Disclosure Statement
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
At Boyd Auto Body & Glass, we have been providing quality workmanship on every collision repair for over 30 years. As part of The Boyd Group, we have numerous locations throughout Western and Central Canada. We provide the knowledge and equipment you need to excel on our team. We also invest in our employees, offering training sessions and assisting with certifications. If you're looking for a new opportunity, we provide career growth, an excellent benefits plan, RRSP matching, and competitive compensation.
Benefits That Drive Your Success
Boyd Auto Body & Glass offers comprehensive benefits as an industry leader, including:
- Competitive Pay
- Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment
- RRSP with company match
- Annual Paid Vacation Time Off
- Career Growth Opportunities
- Ongoing Training
- A Professional Atmosphere, Great Working Conditions with Dynamic Leadership
The Customer Service Representative is responsible for providing an exceptional customer experience, in person, over the phone and emails. They manage working relationships with customers and insurance partners while providing administrative support for the repair facility team.
Key Job Responsibilities
- Ensure consistent execution of WOW (Wow Operating Way) plan.
- Provide friendly customer service over the phone, in person and over email
- Schedule appointments for vehicle repair using our repair management system
- Ensure timely processing of insurance assignments
- Prepare repair order with proper documentation
- Record all communication with customers or insurance partners during the repair process using ASE
- Manage car rental information
- Actively apply new knowledge from continuous learning, ensuring a high level of work quality that contributes to operational excellence and a positive NPS.
- High School Diploma
- Minimum: 1 year Customer Service experience, ideally in Automotive Industry
- Communicate effectively, both verbally and in writing
- Ability to multitask and function well in a fast-paced environment
- Enthusiastic and friendly demeanor
- Strong knowledge of Google platform and Microsoft Office
- Strong attention to detail with a high degree of accuracy
- Valid driver’s license required
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.
#BACSR
Compensation Details
Hourly
$19 - $22 per hour
Compensation Is Commensurate With Skill, Education And Experience.
Your Success is Our Priority
We believe in investing in our people. From day one, you'll join a professional atmosphere with great working conditions and dynamic leadership. You'll also have access to comprehensive benefits that support your well-being and financial goals, with medical, prescription drug, dental, and vision benefits effective after one month of employment. We're dedicated to providing ongoing training and clear paths for career advancement, ensuring you have the tools and opportunities to excel in the exciting and evolving collision repair industry.
Boyd Auto Body & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information, creed, marital status, or any other consideration prohibited by law or by contract.
AI Disclosure Statement
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
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