Technical Analyst - Technology for Learning

Company Overview

As a rapidly growing school division in Alberta, Rocky View Schools (RVS) supports the educational needs of more than 29,000 students from Kindergarten to Grade 12 in 53 schools to ensure they learn, belong and succeed.

RVS is situated on the traditional territories of the Treaty 7 region of Southern Alberta including the Siksikaitsitapi (Siksika, Kainai, Piikani, Amskapi Pikuni), the Tsuutina, the Îyâxe Nakoda Nations (Bearspaw, Chiniki, Goodstoney), and the Rocky View Métis District.

Our team is committed to creating positive, safe and inclusive environments for students to learn and for staff to work together. RVS encourages applications from individuals who can help shape and embody our core values of Leadership, People, Community and Innovation, and support our vision that RVS is a world-class learning organization where all students achieve their absolute best.

The Opportunity

RVS invites applications for a continuing, full-time (35 hrs/wk) Technical Analyst starting immediately.

The Technical Analyst is responsible for providing a variety of ongoing security, network, troubleshooting, training, and user support for various hardware, software applications and operating systems, while ensuring the protection of Rocky View Schools (RVS) and personal information. The incumbent has ongoing responsibilities of becoming proficient at managing new software applications, operating systems, and security improvements through collaborative effort within a team environment.

The position is located at the Education Centre in Airdrie.

The successful candidate will have a valid Alberta Class 5 Motor Vehicle Operators License and access to a reliable vehicle as travel may be required to support school locations at times.

Responsibilities Include

• Plans and maintains server upgrades, maintenance fixes and vendor supplied patches
• Monitors network performance and performs advanced troubleshooting of network and system related issues

• Implements and supports IT infrastructure solutions including process and efficiency improvements
• Communicates clearly, timely and effectively to stakeholders, team members and those impacted by technology interruptions

• Provides network support in the areas of user management, file management, and printing solutions

• Provides hardware support for systems, upgrades, additions and replacements
• Writes and maintains documentation within RVS IT knowledge base and sharing libraries

• Writes and reviews user requirement documents, procedures, forms, Statements of Work, and Project Charters as needed

• Performs data cleanup, import, export, and entry for various software applications

• Increases software reliability and availability through coordination with other interrelated software systems
• Provides Service Desk ticket, phone and e-mail support, and technical assistance and guidance to School Technologists as required
• Ensures access management protocols are established

• Monitors applications for health/security/alerts, and assists where necessary

• Maintains security and integrity of all systems, reports incidents to supervisors, formulates solutions, and acts on solutions using appropriate safety nets
• Plans, revises, implements, and manages technology projects involving both internal and external staff

• Provides one-on-one and group training

• Anticipates user software availability needs and manages time accordingly in peak periods

Education/Experience

• A+ certification or equivalent credentials in computer hardware/software and network support

• Minimum of 3 years’ experience in a similar role which includes training and user relations

• Previous experience supporting one or more of Microsoft Azure, VMWare, Cisco Networking,SQL Server and/or SharePoint

• Post-secondary certificate or diploma in Information Technology Infrastructure Library (ITIL),computer technology or equivalent technology foundation program is considered an asset

• Project Management (PM) training/experience; PM certificate is considered and asset

• An equivalent combination of Education and Experience may be considered

Knowledge and Skills

• Proficient in Microsoft Office Suite and web-based applications

• Thorough knowledge of network administration and operating systems and hardware maintenance procedures

• Highly proficient in all aspects of Wi-Fi technology

• Highly proficient at supporting various software applications through self-directed learning

• Aptitude for innovation and continuous improvement

• Knowledge of relevant privacy legislation

• Demonstrated ability to apply sound problem-solving processes and troubleshooting systems

• Demonstrated ability to work and learn both as a member of a team and independently with minimal supervision

• Flexibility to manage changing workflows and time effectively

• Strong interpersonal skills

Rocky View Schools Benefits

• 3 weeks Vacation

• 11 Earned Days

• Hybrid (one day a week, working remotely) with Supervisor approval

• Benefits Plan (Extended health, Dental, Wellness/Health Care Spending Account, Tax Free Savings Account and Registered Retirement Savings Plan)

• Defined Benefit Pension Plan

• Professional development and training opportunities

Pre-employment Requirements

• The successful candidate must submit a current Criminal Record with Vulnerable Sector Check within 30 days of the start of your employment

• Proof of qualifications/education as required by the position
• Applicants must provide a professional letter of reference, attached to the job application, from their most recent supervisor, relevant to the job opportunity, written on company letterhead, signed and dated within the past 18 months; or a list of updated references of a current/recent supervisor on your application.

How to Apply

We request all applications be placed through . Applications must include your cover letter, resume, proof of qualifications and a professional letter of reference.

Please submit your application by October 17, 2025, at 4:30 pm MST quoting job code #3986372.

Rocky View Schools

Human Resources

We appreciate and consider all applications; however, only those candidates selected for an interview will be contacted. Applicants may be contacted via email or by phone for an interview. Please ensure your online profile information is up to date so there is no delay in contacting you.