In Store Demo Representative - Montreal Laval

Job Brief

In this role, you will act as an extension of our clients brand and sales teams, calling on retailers in your assigned territory.

The Role: Contract Product Demo Specialist for De’Longhi – Montreal (Laval) - approx. 20 HOURS/WEEK - $23-$25/hour - MUST HAVE ACCESS TO A RELIABLE VEHICLE

The Perfect Person For The Role:

You are a dynamic, self-starter who understands what coffee means to people! You have top-notch communication and relationship-building skills with a knack for educating consumers on the value, features, and benefits of exceptional coffee products. You may have experience in presenting in front of large groups in public, or at a minimum, are comfortable in doing so. Your enthusiasm for the brand, and love of coffee, is infectious. You are interested in working during the busiest time of the year with the possibility of extension in the new year.

Position Summary:

Our client is De’Longhi, a company that has built its global reputation as a cutting-edge leader in innovation, product design, and performance. They are committed to continuing their mission of creating exceptional products that improve the lives of the consumer through innovative technologies and unparalleled design bringing convenience and style into every customer’s home, making the everyday better. Your role is to drive sales through your product expertise, education, demonstrations and support consumers, store associates and managers through in person Retail Demonstrations.

What You’ll Be Doing Every Day:

Drive sales by engaging and interacting with consumers, store associates and managers through De’Longhi product demonstrations and providing relevant brand information.

• Product Demonstration:
  • Conduct live, in person demonstrations of De'Longhi coffee products, highlighting key features and quality, at retail partners across the city.
  • Showcase brewing methods and educate customers on the art of making a perfect cup of coffee.
  • Highlight the differences between our machine line-up and offer the perfect match for the customer’s needs
• Customer Engagement:
  • Interact with customers in a friendly and approachable manner.
  • Answer customer questions about the coffee products, brewing techniques, and the brand.
• Sample Distribution:
  • Offer samples of various coffee beverages to customers and encourage interaction with our machines.
  • Provide insights into the unique qualities and characteristics of each coffee extraction.
• Brand Ambassadorship:
  • Represent the brand in a positive and professional manner.
  • Build brand awareness and loyalty by sharing the brand story and values with customers.
• Maintain a Clean and Organized Demo Area:
  • Set up and maintain an attractive and clean demonstration area.
  • Ensure all necessary supplies and materials are available for demonstrations.
• Sales Support:
  • Drive sales and promote special promotions.
  • Collect and report customer feedback to improve future demonstrations and products.
• Training and Product Knowledge:
  • Stay informed about the latest coffee trends, brewing techniques, and product updates.
  • Participate in training sessions to enhance product knowledge and demonstration skills.
• Working Conditions:
  • This is a contract role ending Dec 22, 2025, with the possibility of extension into a permanent part-time role in 2026.
  • This role involves standing for extended periods, interacting with a diverse range of customers, and working in a fast-paced retail environment. Weekend and evening availability is required.
  • Troubleshoot technical issues as required, and if not, offer next steps in terms of Customer service.
  • Work 20 hours a week (4 x 5-hour shifts), Thursday to Sunday, including some evenings.
  • Participate in bi-weekly virtual team meetings and communicate promptly during working hours.
  • Provide ongoing feedback to the client on how to evolve/improve the experience.
  • Transporting Demo Equipment, set up and take down

Your Skill Set:

• Superior communication and presentation skills, with the ability to engage and captivate an audience in public settings
• The desire to achieve goals both individually as well as a team.
• A quick learning aptitude with the ability to carry out self learning through a dedicated learning platform.
• Strong personal drive, problem solving skills, a positive attitude, and the ability to take initiative.
• The ability to systematically walk a customer through how our machines work and make it look easy every time!
• Comfortable using an iPad for reporting and daily tasks.
• Friendly and approachable demeanor with a keen attention to detail.
• Reliable and punctual
• Ability to work independently and as part of a team.

Extras that would make you stand out:

• Passion for coffee and a good understanding of different coffee varieties and brewing methods.
• Sales or customer service experience.
• Barista experience.

• Ability to speak other languages.

A few other things we'll expect from you:

• Open to being coached in a selling environment.
• Always conduct and present yourself in a professional manner.
• The ability to lift and move up to 40 pounds.
• The ability to work evenings and weekends.
• Commute to local retailers and transport demo equipment and supplies.

What you'll love:

• Coffee and Blending Perks: Our coffee and blending perks are designed to complement our commitment to work-life balance, ensuring you have the resources you need to excel both at work and in your personal tasting pleasure.
• Inclusive, Fun and Supportive Environment: Join a team that values diversity and inclusivity. We believe that a fun and supportive working environment leads to a fulfilled and motivated Coffee Product Specialist, and ultimately, contributes to the success of our program. We foster a welcoming atmosphere where your voice is respected, and collaboration is key.
• Bonus Incentive Program: At the end of this contract, you’ll be eligible to receive one of our fully automatic espresso machines to keep for yourself and up to 10% of your salary. Certain conditions apply.

The RIGHT Fit with Encore:

At Encore, we feel that no matter your background, what’s most important to your success and ours is the way you interact with others. Don’t get us wrong, if you have the right experience and skills, that’s great. So, if you’re thinking about working with Encore, it’s important that you know what we’ll expect from you:

• You believe in winning
• You bring passion and innovative thinking that will deliver results
• You believe that the words ‘work’ and ‘fun’ belong in the same sentence

You can be described as:

• Genuine and passionate about providing solutions for customers.
• Motivated to achieve sales goals and the ability to exceed targets.
• Business minded, thinking about new ways to share product knowledge with our customers!
• Coffee Connoisseur

How to Apply:

If you haven’t already figured it out, it’s really important for Encore to have the RIGHT Team. If you know that you’re a great match for this role and think you’ll be a great fit with Encore, then you should definitely apply to this exciting opportunity! If you’re not jazzed about what you’ve read so far, that’s OK, we’re sure the right job is out there somewhere for you.

For those of you who apply, thanks so much for your interest in learning more about this exciting opportunity. We’d love to chat with all of you, but sometimes we simply don’t have enough time. If we feel you’re a good match, we’ll definitely be reaching out to you to move you forward in the selection process. If you're selected, you'll be asked to complete a recorded, digital interview which you can do with a webcam or a mobile device with a front-facing camera.

Encore strives to make our recruitment and selection processes as accessible as possible and provides accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and selection process, please reach out to us.