Hospitality Manager

At Jason Parkes Customs, we’re passionate about producing exceptional products and creating memorable experiences for our guests. Jason Parkes Customs is a rapidly growing, rag-tag group of three Wineries, a Ciderhouse, and a BBQ Smokehouse & Brewery, and we’re on a mission to shake up the hospitality industry. In addition, we also operate vineyard management, custom crush, food ventures, and our very own JPC Fan Club. We take pride in being different. Each property and venture are made successful via the unique and talented group of humans showing up day in and day out.

Job Summary:

As the Hospitality Manager, you will:

• Oversee daily operations across our unique properties to deliver exemplary customer service
• Provide sales training and wine education to team members to achieve set sales targets and goals for the company
• Coach, train and promote the benefits of our JPC Fan Club to the team to meet monthly and yearly growth targets
• Monitor and control wine inventory and merchandise to ensure the correct inventory and supplies are in place
• Maintain accurate product and pricing information in the POS system
• Implement new and upgraded experiences across the properties based on the vision of senior leadership
• Foster a culture of positive, solutions-oriented mindset across the properties through hiring & coaching of A+ team members.
• Embrace a story teller mindset to share with the team and embody the brand identity at each of the locations.

Essential Functions and Responsibilities:

• Make sure everyone on the planet loves Jason Parkes Customs and our brands
• Maintain in-depth knowledge about the wines, and the vineyards they come from.
• Responsible for driving sales through increasing average order value, improving conversions
• Grow and retain JPC Fan Club membership through existing programs, incentives and member perks
• Provide sales training & wine/beer/cider education to the onsite teams to improve onsite results
• Lead inventory, organization, and cleanliness on the tasting room floors and behind the tasting bar at all times
• Manage merchandising and displays across the properties to ensure maximum exposure and sales
• Ensure all opening and closing duties are being met on a regular and ongoing basis.
• Enforce regulations and policies as necessary in accordance with LDB/Serving it Right/Winery Terms & Conditions

Necessary Requirements:

• The willingness to be pro-active and wear many hats within the company, as well as a willingness to participate in promotional marketing content on social media and other platforms if requested.
• Must possess current Serving It Right certification
• Must be able to meet the physical requirements of the position including but not limited to:
• Repetitive lifting of 30-50 lbs
• Being able to stand for extended periods of time
• Navigating stairs
• Open and flexible schedule for the duration of employment. Our operations are 7 days per week and successful candidates must be available to work all shifts/days including holidays and all ‘Blackout Days’

Additional Requirements:

• Proven experience in a management role within the hospitality industry, with track record of achieving financial targets
• Strong leadership and people skills with the ability to motivate and inspire a diverse team.
• Excellent communication and problem-solving abilities, with a keen attention to detail.
• Proficiency in restaurant management software and POS systems
• Flexible schedule, including evenings, weekends, and holidays.
• Serving it Right certification.

Benefits:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package, including health insurance and retirement plans.
• Opportunities for career advancement and professional development
• Employee discounts on food and beverages
• Positive and supportive work environment

If you are a passionate and experienced Hospitality professional with a proven track record for success, we invite you to apply today. In your cover letter, please tell us what makes you stand out from the rest and why you may be the right fit for JPC.