Customer Service Agent

THIS IS AN IN-OFFICE POSITION AT THE PHOENIX, ARIZONA, CORPORATE HEADQUARTERS.

Are you an active listener, critical thinker and a problem solver? Are you looking for a company with tremendous growth opportunities? Do you enjoy assisting customers on the phone?

If you answered yes to all of these questions, this opportunity may be for you!

In this role, you will take incoming calls from customers to resolve their concerns as well as assist with providing product knowledge and specialized support. Our Customer Service Team is vital to our customers’ experience, and you may need to work productively with other team members to craft an acceptable solution for the customers’ concerns.

U-Haul Offers Its Part-Time Customer Service Agents

• Paid education
• Customer Service career-path options
• Part-time benefits
  
  

Training/Education

This role is supported by practical- concept education from first-rate instructors, reinforcement education courses from our online U-Haul University, consistent engagement with your manager and team, and interactive mentorship and call support from senior agents on your team.

Customer Service training is three to four weeks, including 12 instructor-led concept courses. Certain concept-education courses may be scheduled outside your availability; therefore some flexibility within the initial education period is a must. These courses will be leveraged with the support described above to empower you to confidently take live customer calls, beginning with your very first concept.

Customer Service Agent Minimum Qualifications

• Intermediate keyboarding and computer skills
• Ability to type 50 wpm
• Excellent written and verbal communication/comprehension
• General knowledge of U.S. geography
• Demonstrated core customer-service skills, always exhibiting customer-oriented decisions.
  
  

Scheduling

Availability must track within the current business need (AZ Time):

• Mon. – Sun. 8 a.m. – 9 p.m. Arizona time
• Minimum single shift of 4 hours, availability of 20+ hours weekly preferred
• 8-10 hours of availability on weekends is required
• Availability to work holidays is required
• Customer Service phone teams are open 365 days a year, 4 a.m. – Midnight AZ time
  
  

A note about how we schedule: We schedule based on customer demand (customer-centric scheduling). You might be requested to consider changing your working hours during seasonal shifts in customer demand.

Pay Structure

• Hourly base $15/hr., no bonus
• Base pay increases as you learn and acquire additional job duties
• Merit increases based on performance
  
  

(NOTE: Hourly base pay rate may be higher, depending on state or local minimum wage laws.)

Benefits: At U-Haul, our part-time Team Members enjoy benefits to support their physical, financial, and emotional wellness. Additionally, our career path planning and continuing education assists employees with their professional goals.

U-Haul Offers

• New indoor fitness gym
• Career stability
• Opportunities for advancement
• Mindset App Reimbursement
• Gym Reimbursement Program
• Health insurance & Prescription plans if eligible
• Paid holidays, vacation, and sick days if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24-hour physician available for kids
• Dental & Vision Plans
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey’s SmartDollar Program
  
  

You will be required to provide a USB headset for this position.