088 - Membership Experience Representative

Membership Experience Representative - YWCA-YMCA of Guelph
Location: YWCA-YMCA of Guelph, Guelph-Wellington
Work Hours: Evening and weekend availability required
Employment Type: Part Time, Permanent
Number of Vacancies: 2
Anticipated Start Date: November 2025
Deadline to Apply: October 31, 2025
Starting Hourly Rate: $17.60
Total Rewards Package:
We believe that everyone has the potential to shine! Our culture is built around connection, celebration, appreciation, and recognition, and it starts with a total rewards package focused on Well-Being
Time Away from Work At the YMCA of Three Rivers, we value work-life harmony. Part-time team members start with:

• Vacation earnings of 4% on each pay (Increases to 6% after 5 years of continuous employment)

• 3 well-being days for sick time or proactive self-care, which can be used as they are earned. Bereavement days are also available.

Well-Being Benefits

• A free YMCA membership for you and your family, providing access to our fitness centers
• Discounts on YMCA programs and services
• Access to an Employee (and Family) Assistance Program offering free and confidential counseling, resources, and services

Role Overview:
Who we are… The YMCA of Three Rivers is a charitable organization proudly serving the communities of Guelph-Wellington, Stratford-Perth, and Waterloo Region. We aspire to build connected and resilient communities. Our mission is to make our diverse communities healthier and more vibrant. With dignity and respect, our programs and services inspire individuals to reach their full potential. Learn more about our history, mission, vision, and values here
We strive to be a great place to work for all employees to live in purpose, passion and potential Shine!
This is where you come in
What you will do…
As the Membership Experience Representative, you will be providing exceptional customer service to all members of the community and to the team. This will include providing information to customers on memberships and programs that we offer and providing tours of our facility. You will be responsible for selling memberships and day passes and registering members for programs
You will monitor the participants in the facility as well as be the point person for any emergency situations that may arise. You will proactively assist members and participants with needs, inquiries or concerns. The position will also require excellent knowledge of the services we provide. You will have the opportunity to develop strong relationships with families and peers as you assist in creating a safe and welcoming facility for all
What you will bring…
You will be a confident, social person with great relationship building and leadership skills. You will have a high school diploma, and ideally, you will bring one year of customer service experience. You will be certified in Standard First Aid/CPR-C and AED
You are computer literate, with knowledge of Microsoft Office programs. You are committed to working in a socially inclusive environment responding with sensitivity and personal awareness to diverse needs
Additional Information:
Our Commitment to Safeguarding Child and Youth In keeping with our commitment to child and youth safeguarding, job offers are contingent on completing a current Vulnerable Sector Check and employment reference checks. Vulnerable Sector Checks are reviewed individually, and the offense(s) - if any - is considered in the decision-making process in relation to the requirement of working with children, therefore not eliminating all candidates with a record from being offered a position. Vulnerable Sector Checks must be renewed every three years
Our Commitment to JAIDE (Justice, Access, Inclusion, Diversity and Equity) We embrace the values of Justice, Access, Inclusion Diversity and Equity and are committed to creating an inclusive workplace, welcoming applications from all qualified persons. We encourage Black, Indigenous, People of Colour, 2SLGBTQIA+ individuals, gender-diverse people, people with diverse abilities, members of ethnic minorities and faith groups, foreign-born residents, and veterans to apply. Applicants will not be discriminated against based on race, colour, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, ability, ancestry, marital status, veteran status, medical condition, or any protected group. We are committed to creating an environment where we eliminate barriers and promote the inclusion of equity groups

Studies have shown that women and people of equity deserving backgrounds are less likely to apply to jobs unless they meet every qualification in the posting. We understand the knowledge and experience can be gained in many ways, so we strongly encourage applications even if you don’t believe you meet all the requirements outlined.

Per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation need known to the YMCA of Three Rivers.

Our Commitment to Privacy The YMCA of Three Rivers complies with the Employment Standards Act, Pay Equity Legislation, and privacy laws. We are committed to protecting personal information by following responsible information-handling practices that are in keeping with privacy laws. Please visit our website for more information on the YMCA of Three Rivers’ commitment to privacy
Please note that due to the large volume of applications received, only candidates being considered for the position will be contacted
To explore additional career opportunities with the YMCA of Three Rivers, please visit our Career Page.