End User IT Services Lead

Salary Range: $88,700.23 to $125,700.07 per annum

Why choose us?

There is more to Pension Corporation than you might think. We are an award-winning organization with meaningful purpose-driven work, where staff have impact and create peace of mind for those we serve. We have cultivated an outstanding community rooted in respect, where employees are inspired to have courage, take action, and be at their best every day.

Our nine-year strategic plan, Plan 20|30: Our Future is Insight, will guide us from 2021 to 2030. To learn about our aspirations and objectives and how you can be a part of a people-focused organization that is grounded in operational excellence, visit bcpensioncorp.ca.

What we offer:

• Flexible work options (modified workweek, on-campus work, or a hybrid of home/on-campus)
• Comprehensive extended health and dental benefits for you and your family
• Defined benefit pension program
• Health & wellness programs - lunchtime seminars, community activities and a comprehensive Employee & Family Assistance Program
• Incredible campus with collaboration spaces, sit/stand desks, and lots of natural light
• Ongoing training, professional development opportunities, and scholarship programs
• Opportunities to give back to the community and support not-for-profits
• Seasonal events and socials
• A robust awards/recognition program
• Discounts on BC Transit passes, travel and accommodation, cell phones and plans, and more

Hybrid Work Model

This position is located in our Victoria, BC office. You will have the flexibility to work part of the time on-campus and part of the time off-campus. The requirement for in-office presence is a minimum of 40% of your schedule in a month. Additional requirements are determined by the role functions and operational needs of each business area.

We are seeking an End User IT Services Lead to join our team in VICTORIA, British Columbia, Canada.

Are you a dynamic IT leader with a passion for delivering exceptional end-user technology experiences?

Both strategic and hands-on, this role will lead the design, deployment, and lifecycle management of all end-user computing services, including desktops, laptops, mobile devices, virtual desktop infrastructure (VDI), meeting room AV solutions, and associated operating systems, software, and security solutions.

You will be the go-to expert for endpoint technologies, leveraging platforms like Microsoft Azure, Microsoft 365, and traditional infrastructure to create a modern, efficient, and secure digital environment. Collaborating with IT leadership, business units, and external partners, you will ensure our teams have the tools they need to thrive, today and tomorrow.

If you're a strategic IT leader, with strong technical and communication abilities and a client-focused mindset, this is your opportunity to make a meaningful impact. Submit your application today!

Qualifications

Must have

• Bachelor’s degree in Technology, Engineering, Computer Science, or related discipline and five years of related experience.
• A minimum of four years of experience supervising staff, including assigning work, managing performance, approving leave, initiating disciplinary actions, and setting team goals.
• A minimum of five years of recent experience in endpoint / end-user computing solutions design, delivery, and management.
• A minimum of five years of relevant experience in on-premise infrastructure management in a Windows or UNIX environment (e.g. servers and applications, Exchange, etc.), including upgrades and change planning (e.g. coordination of changes, process improvement, technical documentation) and providing higher tier (2+) support and troubleshooting of issues.
• A minimum of three years of current (within the last five years) expert knowledge and experience in managing a variety of Microsoft cloud technologies including, but not limited to Microsoft 365, Azure AD and synchronization with Active Directory, Entra ID, administration of user services on Exchange Online, MS Teams, Microsoft Endpoint Manager (Intune), Autopilot and other services, including providing higher tier (2+)support and troubleshooting of issues.
• An equivalent combination of education, training and experience may be considered.

Nice to have

Preference may be given to candidates with the following experience:

• Microsoft Endpoint Manager (Intune) for iOS, Android, and Hybrid joined Windows 11 devices.
• Managing and configurating Microsoft Teams, including voice services, copilot and other features.
• Managing and maintaining a hybrid infrastructure between on-premises and cloud (e.g. Entra ID and Azure Active Directory, Hybrid Exchange, VDI, etc.).
• Automating system administration using scripting/PowerShell
• IAC using Terraform/Terraspace and Github
• Windows Always On VPN
• Working with a variety of vendors and third parties.
• Supervisory experience in a union environment.

To learn more about the End User IT Services Lead and to apply, please visit our website: End User IT Services Lead - BC Pensions Career Site Careers

We thank you for your interest in working with us. You will be informed of your status in this competition as soon as possible.