Client Support Specialist - Help Desk & Desktop Support

Client Support Specialists are responsible for troubleshooting first level requests/calls from hospital staff and physicians. Calls are taken either directly by telephone or redirected through a queue for onsite support. They resolve basic technical questions and work on hardware/software/printer/network problems related to individual computer access. Client Support Specialists may also be responsible for monitoring the hospital's Data Centre operations, to ensure availability, performance, security and reliability - Including operating procedures, system backups/restores and system maintenance procedures. Staff may be required to rotate between Help Desk, Inventory Procurement and Data Centre Operation Support.

Regular full-time

Rate of Pay: $28.37 per hour - $39.00 per hour

Hours of Work: 37.5 hours per week

If interested in this role, please apply with a resume that outlines all current and previous experience relevant to the position.

Qualifications

• High school diploma
• 2-year college certificate or diploma preferred
• Minimum of 1 year of recent and relevant experience
• Experience with working in a warehouse or delivery department
• Demonstrated knowledge of health care specific computer applications
• Demonstrated technical and analytical skills
• Basic understanding of project management and project leadership
• Demonstrated proficient problem resolution and troubleshooting skills and aptitude
• Excellent customer service and interaction skills
• Demonstrated strong organizational, record keeping, and time-management skills
• Demonstrated effective communication (both verbal and written)
• Ability to work cooperatively within a team environment
• Demonstrated ability to take the initiative and be resourceful
• Demonstrated commitment to the principles of patient and family centered care
• Demonstrated knowledge of and commitment to patient and staff safety
• Demonstrated practice and commitment to LHSC's vision, purpose and values
• Demonstrated ability to attend work on a regular basis