Product Owner, Data Layer

Location: Toronto, Ontario, Canada

Join our team and what we'll accomplish together

Are you ready to build the data foundation that will redefine customer experiences for millions? At TELUS, we're a global technology leader on a mission to create a friendlier future. As part of the Customer Digital Solutions team, you'll be at the epicenter of our digital evolution, empowering teams to build intelligent, customer-first solutions that set new industry standards.

Our passionate collective brings together the brightest minds in technology—from visionary strategists and creative UX designers to innovative developers and technical program managers. We collaborate to push boundaries, drive digital transformation, and create meaningful outcomes.

What you will do:

• Lead a High-Performing Agile Squad: Guide, inspire, and unblock a dedicated, cross-functional team of developers, analysts, and implementation specialists. You will own and prioritize the team's backlog, translating complex business needs into actionable user stories to deliver a best-in-class, scalable data layer.
• Deliver the Next-Generation UI Data Layer: Own the end-to-end product lifecycle, from strategic planning through the successful migration of all digital properties to the new global standard. You will navigate a complex roadmap, manage cross-team dependencies, and orchestrate the seamless turndown of legacy client-side systems.
• Forge Enterprise-Wide Collaboration: Act as the central point of contact and chief evangelist for the data layer. You will build relationships with dozens of Product, Application, and Business owners across the enterprise to align on priorities, manage dependencies, and ensure adoption of the new platform.
• Drive Business Value Through Data Adoption: Drive usage of the unified data layer to enable capabilities in Adobe Analytics, Customer Journey Analytics, and GCP, enabling them to achieve critical business outcomes, from hyper-personalization to advanced performance measurement.
• Govern and Evolve the Platform: Establish and lead an intake, triage, and prioritization process for all data layer requests, enhancements, and bug fixes, making trade-off decisions to protect data integrity while evolving to meet future needs.

What you bring

• Proven Product Leadership: 2-3 years in product ownership, with success launching and scaling complex, technical, platform-level digital products in a large enterprise.
• Deep Technical Acumen: Expertise in digital data layers, event-driven architecture, server-side tagging, and digital analytics.
  • Hands-on experience with the Adobe Experience Platform (AEP) suite, particularly Adobe Analytics, Adobe Launch, and Experience Data Model (XDM).
  • Familiarity with Adobe Journey Optimizer (AJO) and Customer Journey Analytics (CJA) is a significant asset.
  • Experience with Google Cloud Platform (GCP) is highly desirable.
• Master of Stakeholder Influence: Excellent communication and interpersonal skills to build consensus and influence across organizational levels.
• Agile Expertise: Extensive experience leading Scrum teams in a fast-paced environment, delivering iterative value.
• Strategic & Analytical Mindset: Ability to switch between high-level strategy and detailed execution, and build a data-driven roadmap with measurable impact.

Great to Have

• Experience in the telecommunications industry.
• A background as a developer, data analyst, or implementation specialist.
• Experience with data visualization and business intelligence tools.

Salary

Salary Range: $82,000-$124,000 per year

Performance Bonus or Sales Incentive Plan: 12%

Actual total compensation will be determined based on knowledge, skills, performance and experience. Benefits include a comprehensive rewards package, vacation, flexible benefits, pension and share purchase programs, and opportunities for career growth.

A bit about us

We’re a people-focused, customer-first, purpose-driven team dedicated to innovating and doing good through technology. We strive to create remarkable outcomes in a digital world and value diversity and equitable access to employment opportunities.

Note: If knowledge of English is required for this position, it may involve regular interaction in English with internal or external parties or English-based tools.